Mater Misericordiae Hospital ICT Helpdesk Technician Jobs in Kenya

Mater Misericordiae Hospital ICT Helpdesk Technician Jobs in Kenya

Position Summary

  • Responsible for offering 1st line support and technical assistance to users of software applications, hardware, network and other ICT related challenges.

  • Document and troubleshoot presented ICT problems through analytic tests then assign unresolved issues to the relevant ICT staff for further follow up and resolution.

    Main Duties

  • Responding to user queries through chat, email, or phone

  • Assist in training users and new staff on troubleshooting and diagnosing ICT problems

  • Assist in writing, editing, and revising training manuals for new and updated software and hardware

  • Providing technical assistance for questions and problems

  • Resolving problems with software applications, hardware, networks and other ICT systems

  • Making follow ups with users to ensure full resolution of issues

  • Requesting and documenting user feedback and/or monitoring calls and other methods of correspondence to improve ICT support services and training methods

  • Running reports to analyse common complaints and problems

  • Installing or changing software to fix issues

  • Remotely accessing hardware or software for users to make changes and fix problems

    Required Qualifications for the Position

  • Relevant Diploma in Computer Science

  • Over 2 years working experience in ICT technical support in a busy environment preferably in the hospitality industry

  • Certification in ICT equipment repair and maintenance, network or software applications support/maintenance would be an added advantage

    How to Apply

  • For more information and job application details, see; Mater Misericordiae Hospital ICT Helpdesk Technician Jobs in Kenya

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