Mastercard Manager, Technology Account Management Jobs in South Africa

Mastercard Manager, Technology Account Management Jobs in South Africa

Role

• Engage Account Managers as part of Account Planning, coordinate and integrate annual and ad hoc business planning with customer and internal partners to prioritize strategic, mutually shared objectives.

• Build solid relationships with internal cross-functional partners, ensuring customer and market needs are being communicated and being met

• Identify and deliver against customer and Mastercard corporate objectives, opportunities, and commitments.

• Lead customers through the transition from sale to implementation; clarify project scope and customer readiness to implement during project initiation and ensure internal stakeholders are clear on products/services implementation requirements with customers

• Monitor post-implementation customer service quality, providing Voice of Customer feedback to improve quality

• Provide Voice of Customer input into proposed product development initiatives, in addition to potential rule changes

• Build, grow, and manage operational and technical relationships with Customers

• Leverage market, customer, operational, technology expertise to provide key inputs into solution design of key initiatives and market level opportunities

• Act as escalation point during implementation of customer implementation projects to ensure customers’ and Mastercard’s needs are met.

• Grow and manage close strong working relationships with customer's executive and decision-making-level contacts.

• Develop and maintain strong working relationships with key vendors in areas such as payments processing, network infrastructure and digital technology

• Identify customer needs and communicate operational enhancements to relevant internal stakeholders

• Deliver Mastercard Academy content to customers as a trainer

• Deliver Quarterly Operation Reviews to customers and guide them to ensure portfolio optimization on approval rates as well as compliance with all Mastercard technology enhancements and mandates

• Identify opportunities to optimize Mastercard and customer revenue by utilizing existing technology capabilities, services or through innovation and development of new capabilities & ecosystems

• Leverage relationships with customers and vendors to identify sales leads and share such opportunities with Account Managers and Business Development teams/Expert Sales

All About You

• Portuguese speaking (Read, write, speak) required

• Project management and implementation skills preferred

• Technology and operations related skills required

• Ability to work effectively across all segments of Mastercard and customers’ organization.

• Extensive knowledge and demonstrable application of customer service principles and financial industry/banking operations and business practices.

• Ability to grasp technology details and translate them into solutions and/or to address business opportunities.

• Extensive knowledge of credit, prepaid and debit card operations (issuing, acquiring, and processing) with emphasis on authorizations, clearing, settlement and fraud and risk management.

• Interpersonal and negotiation skills required.

• Strong analytical/problem solving and planning skills.

• Articulate and creative, adept at delivering presentation to executive level audiences.

• Must possess solid knowledge of business drivers, technology solutions and players, best practices employed across all stakeholders

• Competent to analyze business needs and develop a course of action that effectively integrates technical components and business components and organize a solution process that includes appropriate cross-organizational participation yielding quantifiable results for Mastercard and customers.

How to Apply

For more information and job application details, see; Mastercard Manager, Technology Account Management Jobs in South Africa

Find daily jobs in South Africa. Jobs - South Africa jobs. Search our career portal & find the latest South African job positions, career opportunities & jobs in South Africa.

Jobs in South Africa - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in South Africa.

Find your dream job from 1000s of vacancies in South Africa posted and updated daily - click here!