Mastercard Manager, Technology Account Management Jobs in South Africa

Mastercard Manager, Technology Account Management Jobs in South Africa


Role

• Engage Account Managers as part of Account Planning, coordinate and integrate annual and ad hoc business planning with customer and internal partners to prioritize strategic, mutually shared objectives.

• Build solid relationships with internal cross-functional partners, ensuring customer and market needs are being communicated and being met

• Identify and deliver against customer and Mastercard corporate objectives, opportunities, and commitments.

• Lead customers through the transition from sale to implementation; clarify project scope and customer readiness to implement during project initiation and ensure internal stakeholders are clear on products/services implementation requirements with customers

• Monitor post-implementation customer service quality, providing Voice of Customer feedback to improve quality

• Provide Voice of Customer input into proposed product development initiatives, in addition to potential rule changes

• Build, grow, and manage operational and technical relationships with Customers

• Leverage market, customer, operational, technology expertise to provide key inputs into solution design of key initiatives and market level opportunities

• Act as escalation point during implementation of customer implementation projects to ensure customers’ and Mastercard’s needs are met.

• Grow and manage close strong working relationships with customer's executive and decision-making-level contacts.

• Develop and maintain strong working relationships with key vendors in areas such as payments processing, network infrastructure and digital technology

• Identify customer needs and communicate operational enhancements to relevant internal stakeholders

• Deliver Mastercard Academy content to customers as a trainer

• Deliver Quarterly Operation Reviews to customers and guide them to ensure portfolio optimization on approval rates as well as compliance with all Mastercard technology enhancements and mandates

• Identify opportunities to optimize Mastercard and customer revenue by utilizing existing technology capabilities, services or through innovation and development of new capabilities & ecosystems

• Leverage relationships

with customers and vendors to identify sales leads and share such opportunities with Account Managers and Business Development teams/Expert Sales

All About You

• Portuguese speaking (Read, write, speak) required

• Project management and implementation skills preferred

• Technology and operations related skills required

• Ability to work effectively across all segments of Mastercard and customers’ organization.

• Extensive knowledge and demonstrable application of customer service principles and financial industry/banking operations and business practices.

• Ability to grasp technology details and translate them into solutions and/or to address business opportunities.

• Extensive knowledge of credit, prepaid and debit card operations (issuing, acquiring, and processing) with emphasis on authorizations, clearing, settlement and fraud and risk management.

• Interpersonal and negotiation skills required.

• Strong analytical/problem solving and planning skills.

• Articulate and creative, adept at delivering presentation to executive level audiences.

• Must possess solid knowledge of business drivers, technology solutions and players, best practices employed across all stakeholders

• Competent to analyze business needs and develop a course of action that effectively integrates technical components and business components and organize a solution process that includes appropriate cross-organizational participation yielding quantifiable results for Mastercard and customers.

How to Apply

For more information and job application details, see; Mastercard Manager, Technology Account Management Jobs in South Africa

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