MasterCard Manager - Franchise Innovation Jobs in Kenya
Overview
The Franchise Innovation team is responsible for developing and deploying innovative Franchise solutions that support Mastercard's customers and strengthen the payments ecosystem across Eastern Europe, Middle East and Africa (EEMEA).
The team operates at the intersection of payments innovation, ecosystem enablement, compliance and business growth.
The successful candidate will support the development, promotion and execution of Franchise-enabled solutions that help customers grow while ensuring adherence to Mastercard Standards.
The role combines customer onboarding, data analysis, market intelligence, fraud reviews, ecosystem monitoring and operational support.
Responsibilities
Coordinate and manage activities related to Acquirers and Payment Facilitators across the EEMEA region.
Support the onboarding and enablement of new Service Providers and other ecosystem participants.
Assist in customer engagements by presenting Franchise programs, standards and value propositions.
Support stakeholders on matters related to payments fraud management, approval rates and scheme compliance.
Conduct operational reviews for Customers, Payment Facilitators and other Service Providers.
Identify and commercialize solutions to address customer pain points and improve ecosystem performance.
Develop and deliver training materials and solution-based sessions for internal and external stakeholders.
Analyze transaction data to identify trends, opportunities, risks and areas requiring attention, and design internal reports to communicate findings and remediation activities.
Support the delivery of consulting engagements that drive customer performance optimization, including trainings, performance optimization projects and Franchise Monitoring Program (FMP) reviews.
Identify opportunities to improve processes, enhance customer experience and support regional growth objectives.
Experience / Knowledge
Experience working with acquirers on operations, merchant onboarding, Payment Facilitator onboarding, fraud reviews and merchant compliance with scheme standards.
Alternatively, experience
selling tools and solutions in the merchant acquiring and payments ecosystem.
Experience in the payments industry, merchant acquiring operations, product management or fraud management.
Competencies
Strong verbal and written communication skills, including the ability to deliver presentations at both business and technical levels.
Collaborative approach with the ability to take ownership, work effectively with team members and achieve common goals.
Strong execution skills, including effective follow-up, time management, planning and commitment tracking.
Results-driven mindset with the ability to identify opportunities for Franchise Solutions and other Mastercard services.
Flexibility to adapt to change and effectively resolve conflicts while maintaining focus on objectives.
Strong problem-solving skills, including identifying root causes through data analysis and implementing practical solutions.
Ability to analyze data and build reports.
Strong organizational and coordination skills with the ability to manage multiple initiatives and stakeholders simultaneously.
Analytical mindset with experience working with data, reports and documentation.
Proficiency in Microsoft Excel, PowerPoint and Word.
Fluency in English; additional languages are an advantage.
How to apply
For more information and job application details, see; MasterCard Manager - Franchise Innovation Jobs in Kenya
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