Mary Begg Health Services COVID-19 Case Officer Jobs in Zambia

The Covid-19 Case Officer promotes and restores patients’ and contacts health by developing day-to-day case management for COVID cases. ; collaborating with physicians and multidisciplinary professional staff; .

Key Duties

• Identifies patient service requirements by establishing personal rapport with potential and actual patients and other persons in a position to understand service requirements.

• Monitoring of both patients and potential patients health status on a daily basis.

• Maintains nursing operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.

• Establishes a compassionate environment by providing emotional, psychological, and spiritual support to patients, friends, and families.

• Promotes patient's independence by establishing patient care goals; teaching and counseling patients, and reinforcing their understanding of disease, medications, and self-care skills.

• Provides information to patients and the health care team by answering questions and requests.

• Resolves patient needs by utilizing multidisciplinary team strategies.

• Maintains patient confidence and protects operations by monitoring confidential information processing. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks;

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Maintains a cooperative relationship among health care teams by communicating information; responding to requests; building rapport; participating in team problem-solving methods.

• Contributes to team effort by accomplishing related results as needed

• Contact client daily and complete the COVID monitoring tool for each client

• Complete the required reports and registers on a daily basis and submit it to the relevant stakeholders.

• Follow up on reports from our Doctors and external partners (Beverly Eye Clinic) for onward transmission to FQM.

Qualifications and desired attributes

• Must have a full Grade 12 certificate completed with a credit or above in English language and Mathematics.

• Registered Nurse qualification

• At least 3-5 years’ work experience

• Supervision, Judgment, Nursing Skills, Creating a Safe, Effective Environment, Teamwork, Listening, Adult Health

• Written and oral communication skills

• Must be computer literate – Familiar with MS Suite

• Experience in counselling preferred

• Detail oriented

• Strong customer service skills

Job Experience Requirements

At least 3-5 years

How to Apply

For more information and job application details, see; Mary Begg Health Services COVID-19 Case Officer Jobs in Zambia

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