Marriott International Reservations/Banqueting Supervisor Protea Hotel Kimberley Jobs in South Africa

Marriott International Reservations/Banqueting Supervisor Protea Hotel Kimberley Jobs in South Africa


Job Description

Job Number: 22171204

Job Category: Reservations

Location: Protea Hotel Kimberley, The Kimberley Big Hole, Kimberley, South Africa, South Africa

Schedule: Full-Time

Located: Remotely? N

Relocation? N

Position Type: Non-Management

Position Summary

  • Oversee accuracy of room blocks, reservations, and group market codes.

  • Communicate company values and/or culture to new employees.

  • Review and implement new Reservations procedures.

  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail.

  • Identify guest reservation needs and determine appropriate room type.

  • Verify availability of room type and rate.

  • Explain guarantee, special rate, and cancellation policies to callers.

  • Accommodate and document special requests.

  • Answer questions about property facilities/ services and room accommodations.

  • Follow sales techniques to maximize revenue.

  • Input and access data in reservation system.

  • Respond to any challenges found for accommodating rooming requests.

  • Set-up proper billing accounts according to Accounting policies.

  • Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual.

  • Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.

  • Follow all company policies and procedures; ensure uniform and personal appearance are clean and
    professional; maintain confidentiality of proprietary information; protect company assets.

  • Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation.

  • Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.

  • Develop and maintain positive working relationships with others.

  • Comply with quality assurance expectations and standards.

  • Read and visually verify information in a variety of formats.

  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

  • Perform other reasonable job duties as requested by Supervisors.

    How to Apply

    For more information and job application details, see: Marriott International Reservations/Banqueting Supervisor Protea Hotel Kimberley Jobs in South Africa

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