Marriott International General Manager - Protea Hotel Jobs in Nigeria

Marriott International General Manager - Protea Hotel Jobs in Nigeria



Job Summary
  • Manages the daily functions of the department to ensure protection of property assets, employees, guests and property.
  • Maintains logs, certifications and documents required by law and Standard Operating Procedures.
  • Trains staff in established emergency procedures and implements accident and fire prevention procedures.
  • Position focuses on ensuring guest and employee satisfaction while achieving the operating budget.

    Core Work Activities

    Managing Security/Loss Prevention Operations:
  • Assists the Director of Engineering in administering fire prevention programs and emergency preparedness.
  • Conducts hazard and risk assessments at the property to include quarterly OSHA/SAFETY audits, incident tracking, and the hazard abatement process.
  • Develops detailed "shut down" procedures for the property to ensure that all areas are secured at the appropriate times.
  • Comply with applicable laws and safety regulations.
  • Follow proper key control guidelines in loss prevention and in the property.
  • Develop a monthly checklist for all cctv equipment, alarmed doors, and duress alarms to ensure that they are fully functional.
  • Incorporate into patrols, which encompass all areas of the property's interior and exterior, an inspection tour of recording system.
  • Follow Duty of Care process for the protection of guests and employees.
  • Follows up on all unusual activities in and around the property that would impair the well being of guests and employees.
  • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  • Implements action plans to monitor and control risk.
  • Monitors all unusual activities in and around the property that would impair the well being of guests and employees.
  • Oversees all loss prevention operations to include but not limited to patrol process, emergency response, investigations (initial & follow up) for all guest and employee related incidents, shipping and receiving process (makes recommendations for improvement), electronic key system and manager on duties responsibilities.
  • Oversees and guides the efforts of the Accident Prevention Committee.
  • Oversees first aid program for guests and employees.
  • Oversees the claims process and protects company assets by closely monitoring the General
  • Liability and Worker's Compensation cases.
  • Communicates the importance of safety procedures, detailing procedure codes, ensuring employee understanding of safety codes, monitoring processes and procedures related to safety.
  • Emphasizes teamwork, close working relationships with other departments and assertive hospitality to serve as a deterrent to crime.
  • Encourages and builds mutual trust, respect, and cooperation
    among team members.
  • Provides personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
  • Serves as a role model to demonstrate appropriate behaviors.
  • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

    Ensuring Exceptional Customer Service:
  • Meet quality standards and customer expectations on a daily basis.
  • Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
  • Inspects and critiques the performance of the loss prevention department to establish and maintain a high level of professionalism and customer service.
  • Provides services that are above and beyond for customer satisfaction and retention.

    Additional Responsibilities:
  • Analyzes information and evaluating results to choose the best solution and solve problems.
  • Develops liaison with local law enforcement and emergency services.
  • Informs and/or updates the executives and peers on relevant information in a timely manner.
  • Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

    Candidate Profile

    Education and Experience:
  • High School Diploma or GED; 4 years experience in the security/loss prevention or related professional area.
    OR

  • 2-year Degree from an accredited university in Criminal Justice or related major; 2 years experience in the security/loss prevention or related professional area.

    How to Apply

    For more information and job application details, see; Marriott International General Manager - Protea Hotel Jobs in Nigeria

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