Marie Stopes Mate Project Technology Support Analyst Jobs in Kenya

Marie Stopes Mate Project Technology Support Analyst Jobs in Kenya


Who we are

Marie Stopes International (MSI) is a global organisation providing personalised contraception and safe abortion services
to women and girls.

Our local teams of professionals are passionate about the work they do in communities across 37 Country Programmes around the world.

The services we provide give a woman the power to choose when she has children so that she’s free to pursue her plans and dreams for herself and her family.

The role will contribute to changing
the lives of millions of women by empowering them to have children by choice, not chance

The Function

Marie Stopes International’s Global Information Systems (GIS) function are responsible for the successful management
and support of global technical solutions deployed across the organisation.

The GIS function plays a critical role in
enabling the delivery of family planning and safe abortion services around the world through ensuring well supported systems and data that undepin the delivery of social business strategies to deliver quality, client-centred services.

Reporting to the Head of Business Solutions, this role will be working within a project team that spans across GIS and the Technical Services Department (HSD) to successfully deliver MSI’s new mobile technology project MATE (Mobile Technology for Tracking and Engagement) across participating Country Programmes.

The Role

This role will lead on the technical aspects of the day to day deployment, support and maintenance of MSI’s mobile technology platform (CommCare) and supporting software incl. mobile device management (MDM) across MSI’s
International Country Programmes.

Working within a small project team, your responsibilities will be varied and span
across technical hardware and software support, end-user assistance and capacity building of in-country team members.

You are both organised and a creative solution finder with attention to detail. You have experience working with people from different environments with varied technical abilities and the ability to support across these.

You are pro-active member of the team, that can pre-empt, recognise and resolve issues as required. You have the necessary
skills to support across IT and Operational in-country teams and excellent communication skills enabling you to resolve
even complex issues through remote support.


This role will be required to remotely support in-country IT teams when but not excluded to configuring the mobile device
management (MDM) and mobile data collection (MDC) software on to devices.

This will include delivering training and
support sessions to in-country staff remotely and/or on location.

You will also need to ensure that requests for support are logged and actioned appropriately and in the required time frame.

You will pro-actively ensure users are kept informed of action being taken and can follow up as required to ensure issues are resolved.


Key Responsibilities

  • Develop expertise in CommCare MDC platform and complimenting software including MDM tools
  • Configure software in accordance with MSI standards
  • MATE Technical Role
  • Please note that this role will be subject to full pre-employment background checks which may include, but are not limited
    to, employment references, right to work verification, credit check and criminal record check (where appropriate)
  • Support in-country teams to deploy MDM and mob
  • MATE Technical Role
  • Please note that this role will be subject to full pre-employment background checks which may include, but are not limited
    to, employment references, right to work verification, credit check and criminal record check (where appropriate)
  • Hands on approach and the ability to go the extra mile
  • Excellent customer service skills
  • Ability to meet deadlines and work in a fast-paced environment
  • Ability to explain technical concepts to non-experts
  • Numerate, articulate and analytical with attention to detail
  • Excellent verbal and written communication skills
  • Working knowledge of Miradore MDM and Dimagi CommCare application (desirable)
  • English speaking (essential)
  • French speaking (highly desirable)

    Personal Attributes

  • Proactive and practical approach to work, with a ‘can do’ attitude
  • Passionate for both service delivery and personal self-development
  • Dynamic, creative individual
    with the ability to show initiative
  • Flexible and adaptable, able to thrive in difficult/complex environments
  • Committed to keeping up to date with relevant technologies, backed up by recent technical certifications (desirable)
  • Able to work without direction to achieve results
  • Able to prioritise workload
  • Able to communicate effectively with both technical and non-technical colleagues
  • Strong time keeping and time management
  • Strong team player
  • Ability to travel
  • Strong commitment to the vision and goals of Marie Stopes International
  • Pro Choice
  • MATE Technical Role
  • Please note that this role will be subject to full pre-employment background checks which may include, but are not limited to, employment references, right to work verification, credit check and criminal record check (where appropriate) MSI Behaviours and Values
    Team Member Behaviours
  • Work as One MSI
  • You contribute, use, and share accurate data and evidence to improve understanding, insight and decision-making
    across MSI, enabling us to maximise our ability to influence others
  • You share relevant knowledge, expertise and resources to strengthen teamwork and prevent duplication of effort
  • You actively work as part of a team, providing support and flexibility to colleagues, demonstrating fairness,
    understanding and respect for all people and cultures.
  • Show courage, authenticity and integrity
  • You hold yourself accountable for the decisions you make and the behaviours you demonstrate
  • You are courageous in challenging others and taking appropriately managed risks.

    Develop and grow

  • You seek feedback to enable greater self-awareness and provide the same to others in a way which inspires them to be even more effective
  • You manage your career development including keeping your knowledge and skills up to date.

    Deliver excellence, always

  • You strive to consistently meet and exceed expectations, putting clients at the centre of everything, and implement
    smarter, more efficient ways of performing your role
  • You build and maintain effective long-term working relationships with all stakeholders, and are a true MSI ambassador. Leadership (For Leaders only)
  • You inspire individuals and teams, through situational leadership, providing clear direction
  • You seek and provide opportunities which motivate team members, helping to develop skills and potential whilst strengthening our talent and succession pipeline
  • You are aware of emerging developments in our sector, demonstrating strategic insight about our clients and business and encourage this in your team
  • You articulate a vision of the future which inspires and excites others.

    MSI Values

  • Mission driven: With unwavering commitment, we exist to empower women and men to have children by choice, not
    chance
  • Client centred: We are passionate about our clients and dedicate our efforts to delivering agreed objectives to the highest possible quality
  • Accountable: We are accountable for our actions and take responsibility for everything we do to ensure long-term sustainability and increased impact
  • Courageous: We recruit and nurture talented, passionate and brave people who have the courage to push boundaries, make tough decisions and challenge others in line with our mission.

    MATE Technical Role

  • Please note that this role will be subject to full pre-employment background checks which may include, but are not limited
    to, employment references, right to work verification, credit check and criminal record check (where appropriate)

    How to Apply

  • Applications quoting the position title with a detailed CV, contact details of 3 referees including their email addresses
    (1 of which should be your immediate supervisor, 1 former supervisor and 1 any other but not a relative) should be
    submitted to: pd@mariestopes.or.ke on or before November 2nd, 2018.
  • Only shortlisted candidates will be contacted.

    Find jobs in Kenya. Jobs - Kenya jobs. Search our career portal & find the latest Kenyan job positions, career opportunities & jobs in Kenya.

    Jobs in Kenya - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Kenya.

    Find your dream job from 1000s of vacancies in Kenya posted and updated daily - click here!


  • Click here to post comments

    Join in and write your own page! It's easy to do. How? Simply click here to return to Jobs Kenya.

    Scholarship 2019/20

    Undergraduate Scholarships 2019/2020
    Masters Scholarships,
    PhD Scholarships,
    International Scholarships.