Marie Stopes Center Manager Jobs in Kisii
Marie Stopes Kenya (MSK) provides comprehensive SRH services through its branch network of 23 clinical facilities, called
Centers of Excellence.
These facilities provide a wide range of services including: medical consultation, specialist gynaecological consultations;
comprehensive FP services including LAPM; pre- and post-natal care; child welfare services; comprehensive laboratory services; 24 hour maternity services; free condom distribution; school health education; voluntary medical male
circumcision; PMTCT and VCT services; STI diagnosis and treatment; post abortion care and safe delivery and associated
The Center Manager position is within the Marie Stopes Kenya (MSK) Programme Operations Department.
The holder of this position reports to the Senior Coordinator MSK Centers, but also engages other department’s heads as
and when need arise.
The Center manager is responsible for the smooth running of a MSK Center. He/she is expected to ensure clinical quality,
delivery of high quality services, as well as client safety.
He/she assists the Senior Coordinator with budget management to make sure they are all consistent with organizational goals and objectives. He/she will also provide leadership and manage support staff for the Center.
He/she will also provide professional services – if his/her profile is clinical - that complement the Service provider’s role ofTechnical and clinical service provision
delivering primary health care services at the allocated center or any other center as the need arises
Technical and clinical service provision
Activities include: To provide all of the following clinical services to a consistently high standard and in accordance with clinical guidelines and protocols:
All methods of short and long-term contraceptive methods, including injections,
implants and IUDs.
Cervical screening, STI screening and treatment and VCT.
Removal of implants and IUDs where required.
Assistance with tubal ligation and vasectomy procedures.
To conduct weekly checking of essential equipment, promptly inform the Team
Leader of their current status, and following up repairs or maintenance as required.
To carry out all nursing procedures (as laid down in the procedure manual).
To maintain high standards of cleanliness and infection control measures.
To ensure instruments are appropriately sterilised and stored in compliance with
infection control protocols.
To order medical supplies and consumables in good time to avoid shortage.
To ensure proper storage of medical supplies.
To support clients through the provision of vocal local techniques during procedures.
To attend clinical training and supervision as required.
To promote and ensure proper use of the Client Information Centre (CLIC)
To support new team members in their induction & orientation and assist with
training as required.
Business planning and development: Prepare annual business plans with SMART
objectives and strategic plans of how to achieve them. Continually assess all areas of
the service provided to clients to ensure continued financial viability and take tough
decisions where services are deemed non-viable.
Increasing productivity and product margin: Continually review the efficiency of the centre, especially with regards to the core services in MSK
Financial Management: Monitor income and expenditure, seeking support from
Finance as required, and take appropriate action to ensure financial KPIs are met.
Marketing: Instill a marketing culture with teams so that everyone is aware of their
individual responsibility for the success of their centre.
Agree marketing activities with the centre marketing champion and the MSK Marketing team. Strengthening appropriate referrals with other RHN providers, CHWs and pharmacies within the region
Optimise client numbers: Optimise capacity within the centre by efficiently managing human resources; continually reviewing the effectiveness of systems and working
practices; and maintaining an effective client flow to minimise client wait times.
Contingency planning: Ensure there is an appropriate plan in place which anticipates
any risks to your centre and MSK and outlines appropriate action to be taken to
Stock management: Ensure no over/under- stocking and also that stock is well
Health and Safety: Take overall responsibility for team, client and general safety in the Centre and as a consequence of its activities.
IT management: Utilisation and close supervision of the Client Information Center
Quality management: Promote and maintain the quality management systems as laid
out by MSK and MSI.
Client feedback: Ensure client feedback and prompt conclusion to potential clients
Motivation of team: Engage and motivate all team members within the centre so that
they understand and work to achieve centre objectives and KPIs and so that their role
has a positive impact on the centre’s success.
Performance management: Take an active approach to managing the performance
of all team members by providing honest feedback on performance; providing formal
reviews at least annually; setting appropriate objectives; ensuring appropriate
behaviours are discussed and appropriate training plans are put in place.
Induction: Clearly define structured local induction plans to ensure new team
members understand the requirements of their role and have appropriate training to
do the job.
Ensure that all new team members attend corporate induction within the
first 3 months of starting.
Bachelor Degree in Health or Business Administration (combination of related education and operational experience in a health care organization may be substituted for Bachelor Degree in Health or Business Administration
(5) years experience in healthcare field
Significant operational, hands on management including team management gained within a customer focused service industry
Healthcare management experience
Have held, worked to and/or monitored a budget or business plan
How to Apply
Applications quoting the position title with a detailed CV, contact details of 3 referees including their email
addresses (1 of which should be your immediate supervisor, 1 former supervisor and 1 any other but not a relative)
should be submitted to: firstname.lastname@example.org on or before July 25, 2018.
Only shortlisted candidates will be contacted.
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