Marie Stopes Center Manager Jobs in Kisii

Marie Stopes Kenya (MSK) provides comprehensive SRH services through its branch network of 23 clinical facilities, called

Centers of Excellence.

These facilities provide a wide range of services including: medical consultation, specialist gynaecological consultations;
comprehensive FP services including LAPM; pre- and post-natal care; child welfare services; comprehensive laboratory services; 24 hour maternity services; free condom distribution; school health education; voluntary medical male
circumcision; PMTCT and VCT services; STI diagnosis and treatment; post abortion care and safe delivery and associated

The Center Manager position is within the Marie Stopes Kenya (MSK) Programme Operations Department.

The holder of this position reports to the Senior Coordinator MSK Centers, but also engages other department’s heads as
and when need arise.

The Center manager is responsible for the smooth running of a MSK Center. He/she is expected to ensure clinical quality,
delivery of high quality services, as well as client safety.

He/she assists the Senior Coordinator with budget management to make sure they are all consistent with organizational goals and objectives. He/she will also provide leadership and manage support staff for the Center.

He/she will also provide professional services – if his/her profile is clinical - that complement the Service provider’s role of
delivering primary health care services at the allocated center or any other center as the need arises

Key Responsibilities

Technical and clinical service provision

  • Technical and clinical service provision
    Activities include:
    To provide all of the following clinical services to a consistently high standard and in accordance with clinical guidelines and protocols:
  • All methods of short and long-term contraceptive methods, including injections,
    implants and IUDs.
  • Cervical screening, STI screening and treatment and VCT.
  • Removal of implants and IUDs where required.
  • Assistance with tubal ligation and vasectomy procedures.
  • To conduct weekly checking of essential equipment, promptly inform the Team
    Leader of their current status, and following up repairs or maintenance as required.
  • To carry out all nursing procedures (as laid down in the procedure manual).
  • To maintain high standards of cleanliness and infection control measures.
  • To ensure instruments are appropriately sterilised and stored in compliance with
    infection control protocols.
  • To order medical supplies and consumables in good time to avoid shortage.
  • To ensure proper storage of medical supplies.
  • To support clients through the provision of vocal local techniques during procedures.
  • To attend clinical training and supervision as required.
  • To promote and ensure proper use of the Client Information Centre (CLIC)
  • To support new team members in their induction & orientation and assist with
    training as required.

    Business Management

  • Business planning and development: Prepare annual business plans with SMART
    objectives and strategic plans of how to achieve them. Continually assess all areas of
    the service provided to clients to ensure continued financial viability and take tough
    decisions where services are deemed non-viable.
  • Increasing productivity and product margin: Continually review the efficiency of the centre, especially with regards to the core services in MSK
  • Financial Management: Monitor income and expenditure, seeking support from
    Finance as required, and take appropriate action to ensure financial KPIs are met.
  • Marketing: Instill a marketing culture
    with teams so that everyone is aware of their
    individual responsibility for the success of their centre.
  • Agree marketing activities with the centre marketing champion and the MSK Marketing team.
  • Strengthening appropriate referrals with other RHN providers, CHWs and pharmacies within the region

    Operational Management

  • Optimise client numbers: Optimise capacity within the centre by efficiently managing human resources; continually reviewing the effectiveness of systems and working
    practices; and maintaining an effective client flow to minimise client wait times.
  • Contingency planning: Ensure there is an appropriate plan in place which anticipates
    any risks to your centre and MSK and outlines appropriate action to be taken to
    minimise impact.
  • Stock management: Ensure no over/under- stocking and also that stock is well
  • Health and Safety: Take overall responsibility for team, client and general safety in the Centre and as a consequence of its activities.
  • IT management: Utilisation and close supervision of the Client Information Center
    software (CLIC)

    Quality Management

  • Quality management: Promote and maintain the quality management systems as laid
    out by MSK and MSI.
  • Client feedback: Ensure client feedback and prompt conclusion to potential clients

    People Management

  • Motivation of team: Engage and motivate all team members within the centre so that
    they understand and work to achieve centre objectives and KPIs and so that their role
    has a positive impact on the centre’s success.
  • Performance management: Take an active approach to managing the performance
    of all team members by providing honest feedback on performance; providing formal
    reviews at least annually; setting appropriate objectives; ensuring appropriate
    behaviours are discussed and appropriate training plans are put in place.
  • Induction: Clearly define structured local induction plans to ensure new team
    members understand the requirements of their role and have appropriate training to
    do the job.
  • Ensure that all new team members attend corporate induction within the
    first 3 months of starting.


  • Bachelor Degree in Health or Business Administration (combination of related education and operational experience in a health care organization may be substituted for Bachelor Degree in Health or Business Administration


  • (5) years experience in healthcare field
  • Significant operational, hands on management including team management gained within a customer focused service industry
  • Healthcare management experience
  • Have held, worked to and/or monitored a budget or business plan

    How to Apply

  • Applications quoting the position title with a detailed CV, contact details of 3 referees including their email
  • addresses (1 of which should be your immediate supervisor, 1 former supervisor and 1 any other but not a relative)
    should be submitted to: on or before July 25, 2018.
  • Only shortlisted candidates will be contacted.

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