Mandarin Speaking Customer Service Associate Jobs in Kenya

Mandarin Speaking Customer Service Associate Jobs in Kenya


  • Our client, a leading betting and gaming company is seeking to recruit a highly talented and customer oriented professional to fill in the following position based at their Nairobi Office:

    Customer Service Associate

  • Reporting to the Customer Service Assistant Manager, the Customer Service Associate will play a key role in delivering highest quality of service to our client’s High Value Customers.

    Principal Accountabilities:

  • Assist with knowledgeable support to customer requests across all products and channels

  • Provide immediate and accurate response to customer contacts on social media, phone, e-mail and live chat

  • Deliver first time resolution to customer requests up to authority and permission levels

  • Create and constantly develop unique positive personal relationships with the client’s esteemed Customers

  • Maintain customer profiling and communication database history for all the customers

  • Ensure that customer transactions are completed accurately and timeously

  • Promote other products and services where appropriate

  • Active outbound calling to develop the lifetime value of the customer

    Qualifications, Experience and Knowledge:

  • Diploma/ Degree in Marketing or any other relevant field

  • At least 2 years’ experience in a similar role.

  • Advanced
    level of proficiency in English and Mandarin is a MUST

  • Ability to work under pressure in a fast-paced environment

  • Excellent sporting knowledge particularly in football

  • Possess a strong teamwork ethic

  • Excellent communication and numeracy skills

  • Proficient in MS Office including e-mail, live chat and SMS communications

  • Excellent interpersonal skills, with the ability to deal effectively and professionally with difficult customers.

  • Flexible in shifting schedule

    How to Apply

  • Interested candidates are requested to forward their updated CVs to

  • recruit@virtualhr.co.ke by Monday, 3rd August 2020 clearly stating the subject heading “Customers Service Associate”.

  • Indicate your current and expected remuneration (MUST), daytime telephone contacts and addresses of three referees.

  • Only shortlisted candidates will be contacted.


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