Management University of Africa Customer Care Representatives Kenya Jobs

Management University of Africa Customer Care Representatives Kenya Jobs


The Management University of Africa (MUA) is a private University in Kenya located off Mombasa Road in Nairobi.

We envision being a premier university providing Management and transformative leadership solutions worldwide.

We are looking for a dynamic, self-driven and result oriented professionals to fill the following positions:-

Key Duties and Responsibilities

  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Recommend potential products or services to management by collecting customer information and analyzing customer needs.
  • Prepare product or service reports by collecting and analyzing customer information
  • Identify and assess customers’ needs to achieve satisfaction.
  • Build sustainable relationships of trust through open and interactive communication.
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Go the extra mile to engage customers
    Resolve customer complaints via phone, email, mail or social media
  • Compile reports on overall customer satisfaction
  • Provide Internal/ external customer service support that achieve customer service goals.
  • React to problems and provide basic solutions based on prescribed guidelines or procedures.
  • Direct issues or concerns to the right person or group for resolution.
  • Answer inbound calls from customers
    to answer inquiries, handle complaints, troubleshoot problems and facilitate transactions.
  • Conduct outbound dialing for various business reasons.
  • Educate customers on product lines, identify, document and escalate priority issues.
  • Able to maintain customer confidentiality.

    Qualifications Knowledge & Experience Required

  • Diploma or Business related degree preferred
  • Proven customer support experience
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiar with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize and manage time effectively


    How to Apply

  • Interested candidates who satisfy the requirements below should forward their applications accompanied by a detailed CV, email address, day time telephone contact, name and address of three referees.
  • The applications should reach the undersigned not later than 9th September 2018. The Management University of Africa is an equal opportunity employer.

    THE VICE - CHANCELLOR
    The Management University of Africa
    P. O. Box 29677 – 00100, NAIROBI
    Email: [email protected]


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