MainOne Cable Nigeria Cloud Support Officer Jobs
MainOne Cable Nigeria Cloud Support Officer Jobs
Responsibilities The Cloud support analyst will be responsible for providing first level support to MainOne cloud & Managed services customers in line with Customer SLA requirement.
The specific responsibilities shall include to:
Work with the GNOC team, Cloud operations team as well as the Managed services team in a shift system to provide 24 / 7 support to Cloud customers.
Comply with support processes and procedures to ensure customer satisfaction and service level objectives (SLO) are met.
Provide first level support for cloud customer complaints
Support ticket / queue management
Identify, recommend and implement potential improvements to service efficiency.
Ensure quality, up-to-date documentation exists for all service arrangements
Qualifications, Skills & Competencies
Bachelor's Degree in Computer Sciences, Information Management or related Engineering field is preferred
Minimum of 2 years’ experience in a virtualization & cloud environment.
Minimum of 2 years’ experience working with Microsoft system centre 2012
Experience working on Hyper-V and Active directory
Experience with Microsoft public, hybrid and private cloud
Experience working with Windows/Linux operating systems
Strong Cloud experience skills (AWS or Azure)
Powershell scripting experience will be an added advantage
Networking experience will be an added advantage.
Certifications in Linux, Hyper-V, Windows Server, Microsoft System
Centre, VMware, Storage, and other Cloud Technologies considered a plus for this position.
Excellent customer engagement skills
Excellent oral and written communication skills
Demands of the Job:
Problem-solving skills
Ability to take ownership
Prioritizing skills
Troubleshooting skills
Ability to work under pressure
How to Apply
For more information and job application details, see; MainOne Cable Nigeria Cloud Support Officer Jobs
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