Maersk Kenya Execution Manager Jobs

Maersk Kenya Execution Manager Jobs


  • This role reports directly into the Country CX Manager while leading a diverse team spread across different locations in the country.

    Key Responsibilities

  • Maintain a pro-active approach on Customer Engagement at Leadership level, by offering suggestions / solutions to move up the value chain

  • Overall Delivery of Services to exceed expectation resulting in Customer Delight

  • Display strong leadership skills, be able to lead, motivate and engage the direct reports/ larger team that leads to world class employee engagement and staff retention.

  • Empower the team to suggest alternate viable solutions and actively resolve customer complaints within stipulated timeframe

  • Support / Coach / Encourage and motivate team members for better performance and personal growth

  • Operational Excellence (OPEX) as a way of life in Execution.

  • Identifying adhoc customer requirements / exceptions and ensure that the feasible requirements are fulfilled with a sense of urgency

  • Develop and maintain tools for monitoring performance & deliverable of processes.

  • Ownership of landside transport and Customs Services in the country to deliver growth, profit and great customer satisfaction

  • Develop and execute cost savings plans in line with procurement logic to deliver a consistently deflationary cost profile while maintaining excellent standards of safety and reliability, including efficient planning and triangulation

  • Improve the asset utilization of key transport modes including contracted rail and truck networks while build strong and collaborative relationships with both established and new vendors

  • Deliver improvements to key processes to improve productivity and service levels to get on time delivery and proactive notification to the customer

  • Drive process efficiency, improve complaint resolution timeliness, optimize by challenging business rules/limitations, and improve end-to-end service delivery to customers

  • Manages professional staff, including
    entry-level, and / or supervisors. Adapts departmental plans and priorities to address resource and operational challenges

  • Handles most situations independently and is guided by policies, procedures, and the business plan, but will seek advice and guidance on more complex issues. Applies subject matter expertise.

    People Management

  • Proven track of leading a diverse team.

  • Hands on internal team conflict resolution, stakeholder management and people processes.

    Qualifications and Education Requirements

  • Master’s degree or bachelor’s degree in Business Administration or equivalent.

  • 7+ years in logistics and supply chain in a leadership position.

    Preferred Skills

  • Practical understanding of supply chain operations and how to leverage it solves different customer pains

  • Track record for successful performance

  • Strategic influencing and stakeholder management

  • Over 5 years proven experience leading diverse teams in a matrix organization

  • Should be forward thinking with strengths in planning and execution

    Technical and Personal Skills:

  • Robust understanding of obsessive customer centricity

  • A strong continuous improvement mindset

  • Excellent communication and problem-solving skills.

  • Strong execution mindset.

  • Team player with excellent stakeholder management skills.

  • Cost consciousness and optimization mindset.

  • Self-motivated, independent starter who is also a good team player.

  • Strong analytical skills.

    How to Apply

  • For more information and job application details, see; Maersk Kenya Execution Manager Jobs


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