MacTay Consulting Live Operations Analyst Jobs in Nigeria

MacTay Consulting Live Operations Analyst Jobs in Nigeria

Job Summary

The Live Operations analyst works in the Operations team to support the monitoring, and tracking of trips ensuring the right information is presented to the drivers that can aid 100% operational excellence, to deliver a smooth experience for our customers.

Role Attributes

Process Orientation:

Learn the company's processes and execute tasks according to the stated processes.

Support the Operations Specialist in managing business processes.

Research ways to improve processes and document the research for the Operations Specialist’s approval.

Communication:

Prioritize the use of organization/s approved channels for communication of official information.

Write clear, understandable, error-free, and concise emails and documents.

Time Management:

Completion of assigned tasks within agreed timelines.

Key Responsibilities

Confirm and provide drivers with the appropriate manifest where the driver may have technical issues or smartphone issues.

Update trip live locations on the approved channel

Monitor vehicle movements using the tracking platform.

Ensure that drivers start and end trips as appropriate.

Update trip records on the appropriate dashboard

Track performance of drivers on the routes assigned and update bonuses cared as appropriate.

Job Requirements

A Degree in Transport Management, Operations Management,

or any related discipline

Minimum of 1 year experience in a similar role

Excellent communication skills

Ability to work methodically and meet deadlines.

Strong analytical and organizational skills

How to Apply

For more information and job application details, see; MacTay Consulting Live Operations Analyst Jobs in Nigeria

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