Lynk Customer Support Coordinator Jobs in Kenya

Lynk Customer Support Coordinator Jobs in Kenya

  • We’re on a mission to elevate the careers and livelihoods of millions of blue collar professionals, artisans, and other informal workers through the use of technology. Join us.

    About Lynk

  • Lynk is a startup which builds technology to connect blue collar workers in Kenya - from carpenters to cleaners - to jobs.

  • Our suite of products seeks to satisfy a breadth of consumer needs, which provide multiple channels to increase incomes for workers in our system:

  • Lynk: A marketplace product enabling customers to request services or order ready-to-buy services in over 50 categories from cleaners, to masseuses, to plumbers, and tailors.

  • Lynk Projects: A turnkey construction firm, providing design and management services in fitout and construction projects, delivered by Pros on the Lynk platform

  • Lynk for Business: Maintenance, facilities management, and project management services for business clients delivered by Lynk Pros
    Lynk is consistently regarded as one of the most exciting and socially impactful start-ups in Africa:

  • (2019) Winner of Department for International Development’s challenge for catalytic solutions in the field of youth employment

  • (2018) Africa regional winner of the MIT Inclusive Innovation Challenge for global technology solutions that improve livelihoods

  • (2018) Selected into the prestigious MIT 2018 SOLVER class of solutions that are changing the world, in the subcategory of “work of the future”

  • (2018) Named one of East Africa’s top 10 startups to watch by I-Dev international
    (2017) Grand winner of the Ford Foundation and the Global Center for Youth Employment Ideathon for initiatives that can bring disruptive change to youth employment

  • (2017) Selected to the inaugural XL Africa fellowship put on by the World Bank for high potential startups in Africa

    A bit about the role

  • We’re looking to hire a self-driven and analytical person to join our growing Customer Support team to help us coordinate our call center operations.

  • This is a position for someone interested in a management career in customer support and sales.

  • You will be responsible for overseeing the day-to-day operations for the team as wellas providing input and feedback on processes
    as we expand our range of services.

  • As part of our team you will contribute towards Lynk’s mission of providing high quality services while promoting fulfilling careers for fundis.

  • But, most importantly, this role offers multiple opportunities for growth for those eager to learn and to take on more more responsibilities

    Specific Responsibilities

  • Supervise customer support team activities to ensure objectives are met day-to-day

  • Monitor team performance via the use of KPIs and ensure customer outreach processes are followed

  • Provide support and troubleshoot problems with the Lynk pros before, during and after the completion of their jobs

  • Manage and build relationships and expectations with our customers, ensuring timely payments and rebooking of new services.

  • Troubleshoot difficult problems with both internal and external stakeholders, ensuring prompt communication with direct reports and management.

  • Work with members from our technology team to understand technology needs to improve our internal booking and scheduling system

  • Provide suggestions for improvement of the selling process based on data collected through your work

  • Provide coaching and mentoring to direct reports on how to improve communication with external and internal stakeholders.

    Successful candidates will have all or most of these qualifications:

  • You have previous experience conducting sales and managing customer relations (either in person or by phone)

  • Previous experience managing small teams

  • Demonstrable experience using Google Sheets & Google Docs or Word & Excel

  • Strong interpersonal skills

  • Desire to join Nairobi’s exciting startup sector

  • Interest in Cleaning, Furniture, Beauty and/or installations and repair would be an advantage

  • Fluent in both English and Swahil

    How to Apply

    For more information and job application details, see; Lynk Customer Support Coordinator Jobs in Kenya

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