Luganda Speaking Call Center Agents Jobs in Nairobi

Luganda Speaking Call Center Agents Jobs in Nairobi


Our client, an international organization who is a leading provider of data services is seeking to recruit Luganda Speaking Call Center Agents.

Duties and Responsibilities

  • Assist our client’s community and help resolve inquiries empathetically, accurately and on time
    Become and remain knowledgeable about the client’s products and community standards
  • Make well balanced decisions and personally driven to be an effective advocate for our community
  • Investigate and resolve issues that are reported on client platform such as requests for account support and reports of potentially abusive content
  • Respond to user inquiries with high quality, speed, empathy and accuracy
  • Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users
  • Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
  • Enforce client’s Terms of Use by carefully monitoring reports of abuse on the site
  • Review the reported content within agreed turnaround times and standards of quality
  • Identify inefficiencies in workflows and suggest solutions
  • Recognize trends and patterns,
    and escalate issues outside the company policy to the global team

    Qualifications and Experience

  • Between 18-28 years
  • Must speak English and Luganda.
  • Must come from a low-income community
  • High school education mandatory. College education an advantage
  • Must be currently unemployed or working as a casual
  • Must possess strong interpersonal skills, verbal and written communication skills and most importantly empathy
  • High affinity and cultural awareness of political/social situation regarding the relevant market/region

    How to Apply

  • Apply online on or before 24th December, 2018
  • NB: Flexi Personnel does not charge candidates for job placement

  • For more information and job application details, see; Luganda Speaking Call Center Agents Jobs in Nairobi

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