LivingGoods IT Infrastructure Support Officer Jobs in Uganda

LivingGoods IT Infrastructure Support Officer Jobs in Uganda


The Opportunity

To assist in the support and maintenance of Living Goods IT infrastructure and provide a customer focused service to members of staff and associated third parties

Responsibilities

Network Administration

  • Deliver Optimal services over the network. Rectify network and system failures.
  • Implement the delivery of network connections to various locations in branch offices and continuous monitoring of the entire network
  • Maintain centralized documentation of all network system changes and inventory of all such systems
  • Oversee consistent internet connectivity at HQ and Branches as per service provider TOR

    Security

  • Implement regular backup of critical systems and maintain logs/documentation on the same
  • Perform regular security tests and audits with reports

    Assets Management

  • Issue out devices to staff members and third parties.
  • Maintain a database of all issued devices and handle major device repairs
  • Carry out quarterly branch IT equipment maintenances with support from RTSOs

    General IT Support

  • Support users in accessing resources like printers, internet access emails, box sync, Living Goods Applications, projectors, laptops, workplace etc. Train user on basic IT Support like on how to use, printers, outlook, setting up projectors, installing applications, working with Box Sync.

    System Setup and Configuration

  • Installing hardware and software including: Office workstation, Operating Systems, Email, Box sync, Quick Books, Modems, Antivirus, ERP, LG Apps and other needed software

    IT staff Training

  • Hold refresher IT trainings
    for all staff which focus on: Microsoft package skills, LG Smart Health and Supervisor App, Basic Android troubleshooting techniques, Computer use, IT assets use and maintenances, ERP & POS use

    Education Qualification:
  • 2 years+ of work experience in information technology. A minimum of 1 year in a similar position
  • BSc in Computer Science, Information Technology, Electrical Engineering or related field
  • CCNA/Comptia A+/Comptia Network+ or related
    Solid training experience, e.g., Training of Trainers, QuickBooks POS Training, Android Application
  • Experience with system monitoring and benchmarking
  • Customer Care experience
  • Knowledge of wireless systems and data communications,
  • Research skills
  • Understanding of the Android operating system
  • Microsoft Windows OS Administration and Operating systems proficiency
  • Excellent oral and written communication skills
  • Willingness to travel across the country for extended periods

    How to Apply
  • Interested and qualified candidates should apply online by 8th June 2019
  • For more information and job application details, see; LivingGoods IT Infrastructure Support Officer Jobs in Uganda

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