Living Goods - Regional Technical Support Officer Jobs in Uganda
Living Goods - Regional Technical Support Officer Jobs in Uganda
Objective: Provide high quality end user training and IT support on hardware and software plus testing & implementation of new technology related business ideas.
Key Responsibilities
IT Training
Develop job aids/Training material to assist end users/trainees in effective system utilization.
Deliver IT training to end users during the different trainings e.g. in-services, base trainings
and TOT
Base training delivery and support
IT Project Roll outs
Championing of roll outs of new systems, apps and other it products (piloting new apps and
updates)
Reporting feedback and suggesting necessary changes
Maintenance
Bi-annual Maintenance of all IT devices in branches in a working order
Diagnose and provide solutions/repair or refer any device issues
Device setup, configuration and mapping to LG-IT standards
IT Support
Provide fast response working IT solutions to any Tech issues at branch level or field
Analyze Tickets (help desk) and issue/call logs in order to discover any trends or underlying
issues in the Living goods IT Systems
Development
Design and automate all repetitive IT processes to simplify and quicken processes within the
department
Document, deploy and share any findings with the rest of the team
Academic Qualifications:
BSc in Computer Science, Information Technology or any
related field.
At least one IT Professional Certification is a must
At least 2-year experience troubleshooting system and network problems, diagnosing and solving hardware or software faults;
Work Experience
Experience operating and troubleshooting Android smartphones a must.
Willingness to travel to all LG Operational areas.
Strong customer focus with exposure to service desk operations
Ability to manage and prioritize many open cases at once
Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution;
Ability to prioritize your workload
Excellent verbal communications skills in English, Luganda and Kiswahili.
Ability to work in a team and independently.
How to Apply
For more information and job application details, see; Living Goods - Regional Technical Support Officer Jobs in Uganda
Find jobs in Uganda. Jobs - Uganda jobs. Search our career portal & find the latest Ugandan job positions, career opportunities & jobs in Uganda.
Jobs in Uganda - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Uganda.
Find your dream job from 1000s of vacancies in Uganda posted and updated daily - click here!
Click here to post comments
Join in and write your own page! It's easy to do. How? Simply click here to return to NGO Jobs in Africa.
