Living Goods IT Support - Android Assistant Internship Jobs in Uganda

Living Goods IT Support - Android Assistant Internship Jobs in Uganda

Living Goods supports a network of micro-entrepreneurs in Uganda and Kenya who teach families in their communities how to improve health and well-being while selling affordable, high-impact products like basic medicines, fortified foods, water filters, clean cook-stoves, and solar lights.

We believe that successful deployment of technology, specifically mobile tools, will be a critical element in contributing to achieving the organization’s commitment to managing a community health program that is scalable, impactful, and cost effective.

As such, we are seeking IT Support/Android Assistants to join our team in Uganda on short term contracts.

As an Android Assistant you will implement and support Living Goods’ mission critical mobile tools.

Based in Kampala, you will work with our branch-based Technology and Operations teams, which will require frequent travel across Uganda.

Key Responsibilities:

The Android Assistant will be responsible for:

  • Setup of equipment including android phones for the Android application training sessions
  • Implement mobile application upgrades as required
  • Support rollout of new applications
  • Keep a detailed record of branch systems and mobile devices/application issues for purposes of reference and implementing improvements
  • Support branch staff and Regional Technical Support Officer at in-services trainings and field visits.
  • Perform other professional duties as identified within the context of the role as directed by the organization.

    Qualifications:
  • Diploma in Computer Science or IT related course required.
  • Experience operating and troubleshooting Android smartphones
    a must.
  • Willingness to travel upcountry and in remote areas.
  • Strong customer focus
  • Ability to manage and prioritize many open cases at one time
  • Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution;
  • Ability to prioritize your workload
  • Excellent verbal communications skills in both English and one vernacular language.
  • Ability to work in a team and independently.

    Key Performance Indicators/ Performance Goals:
  • Timely resolution and sign-off of issues
  • Timely closure of incidents and fast resolution of issues.
  • Elimination of errors and/or rework during update execution

    Compensation
  • A competitive salary and benefits package commensurate with experience including health insurance and bonus opportunity.

    How to Apply
  • Interested and qualified candidates should apply online by 20th June 2019
  • For more information about Living Goods, please visit: www.livinggoods.org and follow us @Living_Goods
  • For more information and job application details, see; Living Goods IT Support - Android Assistant Internship Jobs in Uganda

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