Lipa Later Telecollectors Jobs in Kenya

Lipa Later Telecollectors Jobs in Kenya

Key Duties and Responsibilities

Organize a calling list according to the severity of delinquency –the severity of delinquency here will be determined by the loan amount; instalments amount for short-term loans (3 months and below) and client repayment history.

Call debtors before due dates to remind them to make repayments

Call debtors on due dates to ensure they repay

Receive and record all Promises to Pay from debtors

Negotiate for clearance of arrears/default with clients

Negotiate for most agreeable promises to pay from debtors – most agreeable are those to pay within days of the instalments’ falling due for arrears and within seven days after calling for older defaulters

Daily update Individual Collection Portfolio records – that is repayments made, Promises to pay made, demand notices and sent, and accounts recommended for repossession.

Ensure demand notices for debtors who did not keep their Promises to pay are sent in a timely manner as per policy.

Follow up on Promises to Pay received.

Recommend clients to be repossessed based on the response so far received and the debt collection policy.

Plan with the field officers for repossessions of defaulted accounts as per the plan to be conducted with an aim of recovering.

Qualifications

A Diploma or Bachelor's Degree in business, or a related field is preferred.

Proven experience in debt collection or a related industry.

Strong communication and interpersonal skills.

Ability to work independently and as part of a team.

Excellent negotiation and presentation skills.

Results-oriented with a focus on meeting debt collection targets.

How to Apply

Send your application to careers@lipalater.com

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