Lipa Later Field Officers Jobs in Kenya
Lipa Later Field Officers Jobs in Kenya
Key Responsibilities:-Work in conjunction with the debt Managers in identifying the potentially risky clients and conducting Field Visits on them depending on the severity of their delinquency.
Utilize various skip tracing techniques and strategies to collect personal information of customers with outstanding debts.
Conduct a skip-trace on the delinquent accounts and identify where they can be traced- their Place of employment or Residence.
Use the provided platforms to keep detailed records regarding conversations with customers and outcomes.
Negotiate for clearance of arrears/default with clients depending on the interaction in the Field.
Daily update Individual Field Portfolio records – that is repayments made, Promises to pay made, demand notices sent, accounts recommended for repossession, accounts repossessed from.
Ensure demand notices for debtors who did not keep their Promises to pay from the interaction in the field are sent in a timely manner as per policy.
Conduct repossessions on defaulted accounts as per plan.
Contact customers with balances and negotiate payment terms and schedules.
Minimize objections to payment and suggest available customer-friendly payment options.
Negotiate extended payment plans and the best course of action for customers seeking to avoid further debts.
Offer clients several payment
options and arrange for the prompt repayment of balances.
Communicate with management and other team members about methods and strategies to ensure a positive rate of customers agreeing to repay their debts.
Follow up on all outstanding debts for difficult customer accounts that have defaulted in liaison with the respective account manager and debt manager.
Handle disputed issues and negotiate to bring payment within the agreed terms.
Qualifications:
A Diploma or Bachelor's Degree in business, or a related field is preferred.
Proven experience in field debt collection or a related industry.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
Excellent negotiation skills.
Results-oriented with a focus on meeting debt collection targets.
How to Apply
Send your application to careers@lipalater.com
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