Kwara Customer Solutions Engineer Jobs in Kenya

Kwara Customer Solutions Engineer Jobs in Kenya

[Job Description

  • Kwara is a B2B fintech startup in Nairobi and Berlin with a unique mission, exceptional team and a global market. Our mission is to digitize Savings and Credit Unions in emerging markets that serve the 3 billion un- and underbanked population.


  • We are the first player in the market to deliver a trio of products to credit unions/Saccos ie: Core Banking, Mobile, USSD and Web App; Open (Restful API). We are on a mission to provide a digital banking platform to these institutions to enable their member access financial services using the latest technology.

  • We have seen an influx of Saccos that are seeking for effective solutions that will enable them offer efficient services to their members. In this regard we require a person who has a deep understanding of the Sacco sector and can front our solutions to the Saccos in the country and specifically within regions.


  • Excellent communications regarding issues timeline, both internally and externally towards customers.

  • Prioritising and categorising issues accordingly and reacting accordingly to SLAs.

  • Properly escalate unresolved issues to appropriate internal teams.

  • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.

  • Full ownership of issues and following through until issue is solved.


  • Experienced of Ruby and Ruby on Rails

  • Ability to diagnose and troubleshoot issues and prioritise accordingly.

  • Excellent problem-solving and communication skills.

  • Ability to provide step-by-step technical help, both written and verbal.

  • Bonus: previous experience on technical support.

    How to Apply

  • For more information and job application details, see; Kwara Customer Solutions Engineer Jobs in Kenya

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