KUTRRH Call Centre Agent Jobs in Kenya

KUTRRH Call Centre Agent Jobs in Kenya

Job Purpose:

The Call Centre Agent at the Hospital serves as a front-line contact for patients and the public, providing information and assistance. This role exists to ensure prompt and courteous communication, appointment scheduling, and support for hospital services.

Duties and Responsibilities

  • Handle incoming calls and inquiries from patients and the public.

  • Provide information about hospital services, appointments, and procedures.

  • Ensure excellent customer service and professionalism in all interactions.

  • Maintain accurate call logs and records.

  • Collaborate with hospital departments to resolve queries from callers.

  • Any other duty that may be assigned from time to time.

    Qualifications and Requirements

  • Diploma in any of the following disciplines; Mass Communication Studies, Journalism, International Relations, Commerce (Marketing Option), Business Administration (Marketing Option), Communication Studies or Public Relations or its equivalent qualification from a recognized institution.

  • Proficiency in computer applications

  • Registration with the relevant professional body

  • Fulfilled the requirements of Chapter Six (6) of the Constitution of Kenya, 2010

    Key Competencies & Attributes

  • Customer service and communication skills to interact effectively with patients and callers.

  • Appointment scheduling and coordination abilities to manage patient appointments.

  • Professionalism and empathy in addressing caller inquiries and concerns.

  • Record-keeping and data management proficiency to maintain accurate call logs and records.

    How to Apply

    For more information and job application details, see; KUTRRH Call Centre Agent Jobs in Kenya

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