Kuda Bank Lead, Support & Service Management Jobs in Nigeria

Kuda Bank Lead, Support & Service Management Jobs in Nigeria


Kuda is a full service, app-based digital bank. Our mission is to be the go-to bank not just for those living on the African continent, but also for the African diaspora wherever they might live, anywhere in the world.

Kuda is free of ridiculous banking charges and great at helping customers budget, spend smartly and save more.

We raised the largest seed round ever seen in Africa, and completed a Series A funding round in February 2021, led by some of the world's smartest venture capital investors.

With offices in London (our HQ), Lagos and Cape Town, and further offices opening across Africa during 2021, Kuda is fast becoming recognised as the leading 'Neobank' for Africans.

To help us grow into the company that can bring meaningful change to the way people across Africa get access to great financial products and services in order to take control of their personal finances, we are actively looking for bright, talented, driven people who are excited by our mission.

If this sounds like a great way to spend your valuable time, then please get in touch with us.

Location: Lagos, Nigeria

Job Type: Full time

Department: Tech

Reporting to: CTO

Job Summary

We are looking for a proactive and self-motivated Lead, Support & Service Manager to lead 3-4 teams and ensure the maintenance and day-to-day running of the Kuda Technology IT estate.

A keen problem-solver who is able to delegate tasks and make difficult decisions.

Ideal candidates should have a growth mindset, superb interpersonal skills, and the ability to manage multiple projects concurrently.

You will advise and be encouraged to make recommendations for improvements to existing processes and platforms, being proactive and intuitive to the requirements of the teams.

Roles & Responsibilities

  • As the Lead, you will be responsible for 3-4 teams which are IS Admin, Tech Support and Service Monitoring with oversight from the Head of Technology Operations.

    The responsibilities include but are not limited to:

  • Analyzing existing IT systems and providing improved solutions

  • Establishing the resources required for projects and presenting findings to upper management

  • Collaborating with technical staff to create strategic plans to deliver services

  • Analyzing clients’ issues and developing plans to mitigate them

  • Scheduling upgrades
    and replacements of software and hardware

  • Overseeing the acquisition of new technology

  • Hiring and training new staff

  • Keeping abreast of developments in the technological and management sectors

  • Delivering in a fast-paced, rapidly changing environment

    Requirements

  • Bachelor's Degree in Computer Science, IT, Computer Engineering or a similar field

  • MBA is advantageous

  • Previous experience in FinTech and/or Financial Services (desirable but not mandatory)
    Microsoft, Linux, or Cisco CCNA Certification is preferred.

  • At least 3 years experience in project management or as a technical analyst

  • Superb analytical, diagnostic, and troubleshooting skills

  • The ability to make important decisions in a fast-paced environment

  • Great interpersonal and communication skills

  • Excellent time management

  • Understanding of GDPR as it pertains to the role

  • Good analysis, problem-solving and decision-making skills

  • Well organised with effective time and activity management skills

  • Enthusiasm and willingness to continuously learn new things

  • Goal orientated, able to meet and exceed goals

  • Proactive with great organisation and time management skills

  • Excellent attention to details.

    Benefits

  • At Kuda, our people are the heart of our business, so we prioritize their welfare.

    We offer a wide range of competitive benefits in areas including but not limited to:

  • Pension

  • Competitive annual leave plus bank holidays

  • Group life insurance

  • Health insurance

  • L&D training.

    Application Closing Date
    Not Specified.

    How to Apply

    For more information and job application details, see: Kuda Bank Lead, Support & Service Management Jobs in Nigeria

    Find Latest Daily Jobs in Nigeria Today - Recruitment in Nigeria Job - Nigerian Jobs - in Nigeria - Job Vacancies in Nigeria

    Search our career portal & find the latest Nigerian job positions, career opportunities & jobs in Nigeria.

    Jobs in Nigeria - banking jobs in Nigeria, IT jobs in Nigeria, accounting jobs in Nigeria, NGO jobsin Nigeria, business administration in Nigeria, ICT jobs in Nigeria, UN jobs in Nigeria, procurement jobs in Nigeria, education jobs in Nigeria, hospital jobs in Nigeria, human resources jobs in Nigeria, engineering jobs in Nigeria, teaching jobs in Nigeria, and other careers in Nigeria.

    Oil and Gas job vacancies in Nigeria, MTN jobs in Nigeria, job vacancies in Nigeria for fresh graduates.

    Federal government jobs in Nigeria, job vacancies in Nigeria Federal Civil Service.

    Find your dream job from 1000s of vacancies in Nigeria posted and updated daily - click here!

  • Click here to post comments

    Join in and write your own page! It's easy to do. How? Simply click here to return to 1 Best Africa Jobs.