KRA Supervisor – Process Analyst Jobs in Kenya

KRA Supervisor – Process Analyst Jobs in Kenya

Job Summary
  • To support the authority’s Business Process Management/Re-Engineering (BPM/R) initiatives for assigned process portfolio(s)
  • To drive a process excellence culture that meets the organization’s strategic goals and objectives

    Key responsibilities

    Core and Support Processes Design/Redesign for assigned process portfolio.

  • Complete process engineering projects/initiatives for assigned processes portfolio in conjunction with relevant stakeholders
  • Participate in cross functional process re-engineering work, liaising with stakeholders to understand process needs and use process improvement techniques to deliver efficiencies
  • Apply process re-engineering expertise in process re-engineering initiatives teams
  • Conduct detail process analysis including bottleneck analysis, time trap analysis, process cycle efficiency, lead times and statistical process control
  • Document processes including mapping (current and future state), physical layouts and time standards
  • Extract and document processes critical business requirements and develop, input to and update initiatives business case where applicable
  • Document project/initiative plan/roadmap; follow-up for stakeholders approval and sign-off; deliver on initiatives against scope, timelines and budget; report deviations to management and update implementation plans as needed
  • Input into detailed functional and technical specifications for required systems changes to optimize process efficiency through system integrations/interactions working in liaison with Business Enterprise Architecture and Projects Management Office.

    Standardizing Operations Business Processes

  • Liaise with business owner/representatives to understand and document processes to ensure consistency across the authority
  • Undertake research on best practice as part of benchmarking
  • Identify and document instances where existing processes may be streamlined or improved to achieve process standardization
  • Analyze key processes and any existing gaps between what is documented and on-the ground reality.
  • Communicate to process portfolio Manager on root cause issues causing a conflict with the intended process execution and recommended solutions
  • Incorporate process metrics on all process engineering initiatives and communicate to process stakeholders appropriately
  • Monitor and train internal users on newly implemented business processes to heighten awareness of process.

    Operationalizing Organization’s Business Process Management (BPM) Framework

  • Participate in providing input on improvements to the Process Engineering
  • Methodology and Corporate BPM/R Framework
  • Support adoption and execution of the defined Business Process Re-engineering/Change framework within the authority
  • Support facilitation of Business Process
  • Management Change activities to drive framework adoption
  • Provide regular progress reports to management

    Support Organization BPM Capacity Development

  • Support delivery of continuous organizational process re-engineering/change strategy across business units
  • Support development of organizational awareness on process engineering and analysis.
  • Support provision of training programs on BPM/R framework, tools and methodology and standards to relevant staff as required.

    Stakeholder and Quality Management

  • Collaborate with business subject matter experts to understand and document business processes
  • Proactively engage with stakeholders to address
    needs and issues
  • Ensure high level of customer service across all interactions and deliverables
  • Manage stakeholder relationships and expectations
  • Serve as team representative at designated meetings and respond to questions/tasks related to business process management/
  • Maintain quality standards in all process engineering Initiatives
  • Participate in post-implementation quality audits
  • Participate in planning and scheduling of business process audits
  • Participate in conducting of business process audits; follow-ups on corrective actions and preparation of business process audit report


  • Collaborate with team members to deliver on BPM initiatives
  • Complete all assigned tasks to ensure timely delivery
  • Comply with HR requirements on staff policy guidelines and requirements
  • Mentoring, training and skills development of interns and attaches
  • Any additional duties as assigned

    Academic and Professional qualifications
  • University Degree – Upper 2nd Class or equivalent from a recognized university
  • Training in Business Analysis; Lean; Six Sigma or other recognized Business Process Re-Engineering/Improvement Methodologies
  • Project Management training or experience

    Relevant work experience required
  • Minimum 3 years working experience of which 1 year should be in Project or Quality management role.
  • An understanding of Business Process improvement methodologies and techniques
  • Good working knowledge of process documentation tools – (Visio; BPMN or other recognized process mapping tools)
  • Practical experience in relevant MS Office Applications (Word, Excel, PowerPoint, Project,)
  • A good understanding of technology.

    Skills required
  • Good business analytical skills
  • Good business awareness
  • Organizational and planning skills
  • Trouble shooting skills
  • Developed written and verbal communication and presentation skills
  • Highly innovative and creative
  • Strong logical and strategic thinker
  • Lateral Thinker and Team Player
  • Proactive and Solutions Oriented
  • Quality Orientation
  • Good Leadership and Interpersonal skills
  • Effective Process improvement technical skills

    How to Apply
  • All applications from interested and qualified candidates must be submitted online
  • ONLY shortlisted candidates will be contacted.
  • All applications should be submitted online by 20th June, 2019.
  • KRA is an equal opportunity employer committed to gender and disability mainstreaming.
  • Persons with Disability are encouraged to apply.
  • KRA does not charge any application, processing, interviewing or any other fee in connection with our recruitment process.
  • For more information and job application details, see; KRA Supervisor – Process Analyst Jobs in Kenya

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