KRA Supervisor – LAN & IP Telephony Jobs

KRA Supervisor – LAN & IP Telephony Jobs


Job Summary

  • Responsible for the deployment, monitoring, support and maintenance of corporate Local Area Networks and IP Telephony in the Authority.

    Key Responsibilities

    Operational Responsibilities

  • Support and maintains LANs, WANs in the corporate IT infrastructure including IP telephony systems.

  • Configuration, troubleshooting and deployment of IT network equipment.

  • Works closely with vendors and other network analysts, technicians and system engineers to identify performance issues and schedule updates and patches.

  • Works closely with users to define and document requirements.

  • Reviews request to implement new or modify existing networks/phone systems and determines whether request warrants a full assessment.

  • Develops a needs assessment document identifying skills/resources required to successfully support the system.

  • Performs inventory control and fix assets tracking for network equipment and provide extension list to the corporate directory for IP Telephony.

  • Engages technical resources and assists technical and project management teams in the development of functional specification documents as necessary.

  • Prepare and maintain system configurations documentation, procedure manuals and technical specifications for the telephony system.

  • Coordinates network testing and assists users with acceptance testing to ensure product being delivered meets project requirements.

  • Follow up and maintain billing information for all the E1 lines and other PSTN connections to ensure accurate and up to date records.

  • Coordinate user trainings in regard to the use of the new IP based telephony system.

    Academic and Professional Qualifications

  • Bachelor’s degree in Computer Science, Management Information Systems, Information Technology, Electrical / Electronic Engineering, Telecommunications or any other IT related field.

  • Master’s degree in Computer Science, Business Administration
    or related Postgraduate degree will be an added advantage

    The following certifications is required:

  • CCNA or CCNP or HCNA or MCSE

    The following certifications will be an added advantage:

  • Supervisory skills

  • IT Governance & Service Level Management i.e. ITIL, COBIT or equivalent

    Relevant Work Experience Required

  • The job holder should have at least three (3) years of work experience in progressive technical experience in a busy IT environment.

  • Competence in managing IP telephone networks

  • Proven experience to design, install and support an enterprise network infrastructure.

  • Knowledge and experience in setup and troubleshooting of Local Area Networks and Wide Area Networks

    Key Competencies

  • Excellent listening and communication skills

  • Ability to interact confidently with users to establish what the problem is and explain the solution

  • Be proactive with good analytical and problem solving skills

  • Team player

  • Ability to pay attention to details

  • Ability to prioritize competing work commitments and deliver on time

  • Passion for innovation and creativity

  • High levels of integrity

  • Ability to work under minimum supervision

    How to Apply

    For more information and job application details, see; KRA Supervisor – LAN & IP Telephony Jobs

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