KRA Supervisor – Data Centre Operations Jobs

KRA Supervisor – Data Centre Operations Jobs


Job Summary

  • Responsible for the operation, monitoring, trouble shooting and basic maintenance of HVAC equipment and electrical systems, Data LAN/WAN communications and Data Centre Facilities located within KRA Data Centres.

    Key Responsibilities

  • Automates the organization wide service monitoring infrastructure that monitors real time events on servers, networks, applications and databases.

  • Sets up of tools and procedures for monitoring and continuously adding more KRA systems to service monitoring as they become available.

  • Supervise all the ongoing activities in the data centre to ensure security of the facility and systems hosted therein.

  • Identifies and defines the monitored components needed for the business services to operate

  • Prepare SLAs and AMCs technical requirements for critical Data Centre equipment requiring special vendor expertise support and maintenance.

  • Defines monitoring criteria and thresholds for the components needed for the business services to operate

  • Sets the monitored components in the monitoring tool

  • Performs root cause analysis of problem management with other ICT sections.

  • Maintains and updates the quality of scripts used to monitor thresholds and alerts.

  • Develops alerts and its escalation procedures based on SLA’s provided by ICT.

  • Carries out daily proactive monitoring of all components of KRA Data Centre Systems

  • Provision of first line level of technical support to KRA Data Centre Infrastructure and associated accessories.

  • Supervises the provision of the day-to-day corrective maintenance and the Bi-annual
  • Preventive maintenance services for KRA Data Centre Infrastructure and its associated hardware in support to users.

    Academic and Professional Qualifications

  • Bachelor’s degree in Computer Science, Management Information Systems, Information Technology, Electrical / Electronic Engineering, Telecommunications or any other IT related field.

  • Masters degree in Computer Science, Business Administration, Information Systems or
    any other IT or Management related Post graduate degree will be an added advantage.

    The following Certifications is required:

  • CCNA

  • MCSE, A+, N+

    The following certifications will be an added advantage:

  • Supervisory skills

  • IT governance ,ITIL

  • CDCP (Certified Data Centre Professional)

  • CDCT (Certified Data Centre Technician)

    Relevant Work Experience Required

  • The Job holder should have at least three (3) years of work experience in a busy IT Data centre environment.

  • Demonstrated technical competence in data center facilities, equipment cooling, power, and data communications fundamentals

  • Experience in managing data center infrastructure (Network support, cabling, basic server application support, system backups) set-up, configurations, deployment and support.

    Desired Skills

  • Skills in data center documentation tools (rack drawings, etc.);

  • Knowledge in Business Continuity services

    Key Competencies

  • Excellent listening and communication skills

  • Ability to interact confidently with users to establish what the problem is and explain the solution

  • Be proactive with good analytical and problem solving skills

  • Team player

  • Ability to pay attention to details

  • Ability to prioritize competing work commitments and deliver on time

  • Passion for innovation and creativity

  • High levels of integrity

  • Ability to work under minimum supervision

    How to Apply

    For more information and job application details, see; KRA Supervisor – Data Centre Operations Jobs

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