KRA Officer – Service Monitoring (Primary & Secondary sites) Jobs in Kenya
KRA Officer – Service Monitoring (Primary & Secondary sites) Jobs in Kenya
Job Summary: The job holder is responsible for 24/7 Service monitoring of all KRA systems and reporting on systems availability.
Key Responsibilities:
Service monitoring infrastructure that monitors real time events on servers, networks, applications and databases.
Institute an organization wide service-monitoring infrastructure that monitors real time events on servers, services, network, database and applications and escalate to relevant sections.
Institute a 24/7 monitoring shift.
Daily recording, analysis, and escalation of reports generated from automated monitoring tools and developing daily Service Outage Reports.
Assist other ICT sections on root cause analysis on problems flagged as recurrent by automated monitoring tools.
Application of appropriate technologies to enhance efficiency of KRA systems, e.g. mail and other workflow related solutions.
Negotiate with stakeholders’ e.g. business departments like C&BC and CSD in developing relevant business thresholds and standards for service monitoring.
Participate in identifying and configuring of the components to be monitored; set up thresholds, and monitor the systems performance, availability and capacity against the defined thresholds.
Escalate analyzed and categorized
alerts to Service desk to defined recipients as per the service Outage notification Procedure and update the escalation procedure
Perform any other job given/assigned by the supervisor.
Ensure conformity to ISO (9001/2015 and 27001/2013) and data security requirements.
Academic Qualifications
Bachelors in Computer Science, Bachelor of Science in Information Technology/ Bachelor of Business Information Technology or its Equivalent
Key Competencies
Organisational skills
Analytical skills
Interpersonal skills
Communication skills
Team player
Work well under pressure
Problem solving skills
Results oriented
How to Apply
For more information and job application details, see; KRA Officer – Service Monitoring (Primary & Secondary sites) Jobs in Kenya
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