KRA Officer – Service Monitoring (Primary & Secondary sites) Jobs in Kenya

KRA Officer – Service Monitoring (Primary & Secondary sites) Jobs in Kenya


Job Summary:

  • The job holder is responsible for 24/7 Service monitoring of all KRA systems and reporting on systems availability.

    Key Responsibilities:

  • Service monitoring infrastructure that monitors real time events on servers, networks, applications and databases.

  • Institute an organization wide service-monitoring infrastructure that monitors real time events on servers, services, network, database and applications and escalate to relevant sections.

  • Institute a 24/7 monitoring shift.

  • Daily recording, analysis, and escalation of reports generated from automated monitoring tools and developing daily Service Outage Reports.

  • Assist other ICT sections on root cause analysis on problems flagged as recurrent by automated monitoring tools.

  • Application of appropriate technologies to enhance efficiency of KRA systems, e.g. mail and other workflow related solutions.

  • Negotiate with stakeholders’ e.g. business departments like C&BC and CSD in developing relevant business thresholds and standards for service monitoring.

  • Participate in identifying and configuring of the components to be monitored; set up thresholds, and monitor the systems performance, availability and capacity against the defined thresholds.

  • Escalate analyzed and categorized
    alerts to Service desk to defined recipients as per the service Outage notification Procedure and update the escalation procedure

  • Perform any other job given/assigned by the supervisor.

  • Ensure conformity to ISO (9001/2015 and 27001/2013) and data security requirements.

    Academic Qualifications

  • Bachelors in Computer Science, Bachelor of Science in Information Technology/ Bachelor of Business Information Technology or its Equivalent

    Key Competencies

  • Organisational skills

  • Analytical skills

  • Interpersonal skills

  • Communication skills

  • Team player

  • Work well under pressure

  • Problem solving skills

  • Results oriented

    How to Apply

  • For more information and job application details, see; KRA Officer – Service Monitoring (Primary & Secondary sites) Jobs in Kenya


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