KRA Manager – Senior Process Engineer Jobs in Kenya
KRA Manager – Senior Process Engineer Jobs in Kenya
Job SummaryTo plan and co-ordinate the Authority’s Business Process Management/Re-Engineering (BPM/R) initiatives to deliver process efficiencies and a process excellence culture that meets the organization’s strategic goals and objectives.
Key responsibilities:
Business Process Re-Engineering and Change Management for continuous business performance improvement.
Provide Process re-engineering subject matter expertise in analyzing opportunities to streamline process activities and identity improvement and enhancements needs
Work with process owners to identify acceptable business process performances; non-performing; priority areas; innovation and continuous improvement ideas.
Quantify benefits and costs in order to prioritize opportunities and present and discuss opportunities with senior stakeholders
Develop and co-ordinate implementation roadmap for process re-engineering initiatives; monitor progress to deliver against project scope, timelines and budget; report deviations to management and update implementation plans as necessary
Maximize potential of the authority’s systems investments by acting as link between business and technology, offering solutions to business issues and guiding in the correct use of technology to optimize business process performance and ROI
Oversee process review initiatives for core and support process analysis mapping and redesign with a focus on organization strategic focus and corporate objectives
Oversee and manage cross functional business process re-engineering teams for assigned process portfolio
Synergize and manage process requirements for internal and external systems interdependencies, integrations and interactions liaising Business Enterprise Architecture and Projects Management office to define projects process re-engineering needs, outputs and impacts
Business Processes Standardization and adoption “on the ground”
Collaborate with business subject matter experts to understand and document business processes to ensure consistency across the authority and identify areas where processes need to be streamlined to achieve process standardization
Oversee process analysis to identify any gaps between what is documented and what is happening on the ground
Undertake research on best practice as part of benchmarking
Communicate to senior stakeholders on underlying systematic conditions that conflict with the intended process execution and recommended solutions
Communicate to senior stakeholders on underlying systematic conditions that conflict with the intended process execution and recommended solutions
Oversee monitoring and training of internal users on newly implemented business processes to heighten awareness of process.
Organization’s Business Process Management (BPM) Framework; Methodologies and Standards Operationalization
Define or provide input on improvements to the Process Engineering Methodology and Corporate BPM Framework
Drive adoption and execution of the defined Business Process Management and Change framework within the authority
Define; Plan and Co-ordinate Process re-engineering and change Interventions to drive adoption BPM methodologies and standards for a process excellence culture
Define; Plan and Co-ordinate Process re-engineering and change Interventions to drive adoption BPM methodologies and standards for a process excellence culture
Develop Organization’s BPM Capacity
Support the delivery of continuous organizational process re-engineering /change strategy across all business units within agreed timeframes
Facilitate and/or manage major strategic process improvement/redesign initiatives.
Coach; mentor and guide Process Re-engineering staff and cross functional process engineering teams on industry techniques and approach in the investigation of process requirements, problems; opportunities and project management/execution.
Develop awareness across the organization on business
re-engineering and analysis and role model a process excellence/continuous improvement culture.
Provide training on the application of the BPM/R framework, tools and methodology and standards to relevant staff where applicable
Stakeholder and Quality Management
Proactively engage with stakeholders to address needs and issues
Ensure high level of customer service across all interactions/deliverables
Manage stakeholder relationships and expectations
Facilitate stakeholders meetings and workshops
Ensure quality standards are maintained in all Re-Engineering Initiatives
Liaise with appropriate structures on organizational standards/guidelines
Participate in post-implementation quality audits
Co-ordinate planning and scheduling of business process audits
Assist with conducting of business process audits including opening and closing meetings, process audit follow-up, recommendation of corrective actions and preparation of business process audit report
Administrative
Hands-on monitoring of team members’ work through working alongside others
Manage delegation and completion of tasks to ensure timeous delivery
Guides, motivates and encourages team members
Manage HR requirements (discipline, recognition, admin etc.)
Mentoring, training and skills development of pool of resources
Any additional duties as assigned
Academic and Professional qualifications
University Degree – Upper 2nd Class or equivalent from a recognized university
Lean and/or Six Sigma certification or other recognized Business Process Analysis/Improvement Methodologies
Project Management Certification and experience
A Master’s Degree in a relevant field and/or additional certification in Business Analysis is an added advantage
Relevant work experience required
Minimum 7 years working experience of which 3 years should be in Management role.
In-depth knowledge of Business Process approach/improvement methodologies and techniques (Lean; Six Sigma; TOC etc.)
Proficiency in process documentation tools – (Visio; BPMN or other recognized process mapping tools)
Practical experience in relevant MS Office Applications (Word, Excel, PowerPoint, MS Project,)
Experience in leading managers in diverse roles
A good understanding of technology.
Knowledge/Certification in ISO 9001:2015 an added advantage
Skills required
Good business analytical skills
Good business awareness
Organizational and planning skills
Trouble shooting skills
Developed written and verbal communication and presentation skills
Highly innovative and creative
Strong logical and strategic thinker
Lateral Thinker and Team Player
Proactive and Solutions Oriented
Quality Orientation
Good Leadership and Interpersonal skills
Effective Process improvement technical skills
How to Apply
All applications from interested and qualified candidates must be submitted online
ONLY shortlisted candidates will be contacted.
All applications should be submitted online by 20th June, 2019.
KRA is an equal opportunity employer committed to gender and disability mainstreaming.
Persons with Disability are encouraged to apply.
KRA does not charge any application, processing, interviewing or any other fee in connection with our recruitment process.
For more information and job application details, see; KRA Manager – Senior Process Engineer Jobs in Kenya
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