KRA Manager – Appeals & Grievance Handling Jobs in Kenya
KRA Manager – Appeals & Grievance Handling Jobs in Kenya
Responsibilities:Enforce the Code of Conduct;
Examine grievances/complaints and determine adherence to grievance handling procedure;
Build sustainable and mutually beneficially relationships for all stakeholders with the aim of furthering the goals and vision of Kenya Revenue Authority;
Advise the management on issues/matters appeal;
Notify concerned parties of outcome and initiate any necessary action arising from the grievance/complaint
Liaise with Departments on grievance matters;
Examine grievances/complaints and advice on the way forward;
Ensure adherence to grievance handling procedure;
Ensure accurate and timely reporting of activities in the section;
Ensure compliance with legislative and statutory obligations;
Oversees research, investigation, negotiation and resolution of all types of appeals and grievances
Plans, organizes, and directs the work activity of the appeal and grievance in line with organizational policies and procedures
Ensure implementation of regulations, policies and measures; tracking appeals; identifying appropriate modifications to processes and developing required reports.
Receive analyze and forward appeal requests to appeal committee
Ensure the appeals and grievance committee are properly constituted
Analyze and review of issues raised in appeals in a timely manner
Prepare position papers on cases under review /appeal
Provide secretariat services to appeal panels and maintain records of appeals
Prepare communication to officers regarding the outcome of their appeals and reviews
Follow up of Top management and Audit reports
Notify concerned parties of outcome and initiate any necessary action arising from the grievance/complaint;
Review appeal case analysis reports and submit to relevant authorities;
Development of budgets.
Responsible for physical assets assigned by the institution.
Provide oversight for all departmental physical assets.
Make strategic, operational and financial decisions
Plans the work of subordinates
Assigns work to subordinates
Monitors subordinates work performance
Appraises/evaluates subordinates performance
Working Conditions:
Works predominantly in a comfortable environment.
Job Competencies
Bachelor’s degree in Human Resource Management/Relevant field.
Higher Diploma in Human Resource Management/ Certified Human Resource Professional (CHRP)
Membership to a Professional Body (IHRM).
At least seven (7) years’ overall work experience, three (3) years’ of which should have been in a managerial role.
IT Proficiency.
Effective interpersonal and communication skills
Strong analytical and problem solving abilities
Interpersonal skills
Public Relations.
How to Apply
Interested and qualified candidates should apply online by 1st September 2019
To view the open job postings click on the tab ‘Employment Opportunities’ on the ‘Applicant Cockpit’
Under the heading ‘Job Search’ click the ‘Start’ button to view all available vacancies.
Click
on the Job posting to display the details of the position.
To apply for the position, click ‘Apply’ button at the top of the page.
Follow the instructions to complete and submit your application.
Kindly note that all mandatory fields must be completed.
To complete the process of application, click the ‘Send Application Now’ button after reviewing and accepting the ‘Data Privacy Statement’.
In case of any challenge or issues, please send your email query to isupporthr@kra.go.ke
Go to https://erecruitment.kra.go.ke/login and then click on the ‘Register’ button to start the application process.
After registration, you will receive an email enabling you to confirm your email address and complete your registration.
After registration go to https://erecruitment.kra.go.ke/login
Key in your username and password then click on ‘Log in’ to access your account.
After successful log in, the system will open the ‘Applicant Cockpit’.
Candidate Profile (To create or update applicant detail):
On the ‘Applicant Cockpit’ page, go to the tab ‘Candidate Profile’.
Click on ‘My Profile’ to create and update your profile.
Follow the instructions to complete your profile.
The process will end by clicking the tab “Overview and Release”.
Ensure you click the check box on the page to complete the profile.
Application process:
To view the open job postings, click on the tab ‘Employment Opportunities’ on the ‘Applicant Cockpit’ page.
Under the heading ‘Job Search’ click the ‘Start’ button to view all available vacancies.
Click on the Job posting to display the details of the position.
To apply for the position, click ‘Apply’ button at the top of the page.
Follow the instructions to complete and submit your application.
Kindly note that all mandatory fields must be completed.
To complete the process of application, click the ‘Send Application Now’ button after reviewing and accepting the ‘Data Privacy Statement’.
In case of any challenges, please send your email query to isupporthr@kra.go.ke
For more information and job application details, see; KRA Manager – Appeals & Grievance Handling Jobs in Kenya
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