KRA Chief Manager Taxpayer Services (TPS) Jobs in Kenya

KRA Chief Manager Taxpayer Services (TPS) Jobs in Kenya

Kenya Revenue Authority seeks a self-driven and performance oriented individual to fill the position of Chief Manager – Taxpayer Services (TPS) within the Domestics Taxes Department.

Reporting to the Commissioner of Domestic Taxes, the job holder will be responsible for managing, directing and controlling all operations within Taxpayer Services Division.

Key Responsibilities of the Job

Drive the resolution of technical issues, difficult problems and complaints through back office support to the Customer Service Tier 1 Tax

Resolve DTD taxpayer’s complaints escalated from Marketing &

Act as the registrar of PIN numbers.

Department, ISO, CIC and any other source in accordance with agreed SLAs.

Identify non-performing sectors and coordinating the engagement of sector players in targeted taxpayer

Management of the Taxpayer Education funds in line with the approved work plans and budget.

Facilitate linkage between DTD and other departments with regard to operational matters.

Collaborate with Marketing & Communication for quality assurance with regard to the development of training

Day-to-day operations, supervision, management of performance and development of staff

Facilitate implementation of the work plans for the following corporate initiatives in the Division: Audit, Integrity, QMS and Risk

Development and management of the sectional work plan and

Drive initiatives to improve ethics, culture and facilitate change management in the Division.

Professional/ Years of Experience Qualifications

A university degree in Business Administration or related disciplines from a recognized institution

Well trained/ experienced in the field of tax administration.

At least seven (7) years’ work experience in tax administration, with three (3) being at senior management level.

The ideal candidate should possess the following characteristics:

Strategic agility

Excellent leadership and people management skills

Political awareness

Ability to identify and deal with operational risk

Results driven and analytical

Strong decision-making skills

Excellent negotiation and conflict management skills

Risk management and analysis

Excellent oral and written communication skills

Tax Business Understanding

Tax Legislation

Taxpayer Compliance

Taxpayer Identification and Registration

Taxpayer Services Processing

Taxation of New Emerging Businesses and Digital Economy

Emerging tax trends

How to Apply

Registration

Go to KRA erecruitment portal login and then click on the ‘Register’ button to start the application process.

After registration, you will receive

an email enabling you to confirm your email address and complete your registration.

Log on

After registration go to KRA erecruitment portal login

Key in your username and password then click on ‘Log in’ to access your account.

After successful log in, the system will open the ‘Applicant Cockpit’.

Candidate Profile (To Create or Update Applicant Detail)

On the ‘Applicant Cockpit’ page, go to the tab ‘Candidate Profile’.

Click on ‘My Profile’ to create and update your profile.

Follow the instructions to complete your profile.

The process will end by clicking the tab “Overview and Release”.

Ensure you click the check box on the page to complete the profile.

Application Process

To view the open job postings, click on the tab ‘Employment Opportunities’ on the ‘Applicant Cockpit’ page.

Under the heading ‘Job Search’ click the ‘Start’ button to view all available vacancies.

Click on the Job posting to display the details of the position.

To apply for the position, click ‘Apply’ button at the top of the page.

Follow the instructions to complete and submit your application.

Kindly note that all mandatory fields must be completed.

To complete the process of application, click the ‘Send Application Now’ button after reviewing and accepting the ‘Data Privacy Statement’.

In case of any challenges, please send your email query to isupporthr@kra.go.ke

If you experience any delay in receiving an email notification at the end of the e-recruitment registration process, please refresh your email.

In case of any challenge, please send your query
to isupporthr@kra.go.ke

Kenya Revenue Authority does not charge any fee at any stage of the recruitment process (application, shortlisting, interviewing, and/or offer)

For more information and job application details, see: KRA Chief Manager Taxpayer Services (TPS) Jobs in Kenya

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