KRA Assistant Manager – Process Engineering Jobs in Kenya

KRA Assistant Manager – Process Engineering Jobs in Kenya


Job Summary

To support the authority’s Business Process Management/Re-Engineering (BPM/R) initiatives for assigned process portfolio(s) to drive a process excellence culture that meets the organization’s strategic goals and objectives.

Key responsibilities:

Core and Support Processes Design/Redesign for assigned process portfolio.

  • Scope and facilitate process engineering projects/initiatives for assigned processes portfolio in conjunction with relevant stakeholders
  • Lead cross functional process re-engineering work, liaising with stakeholders to understand process needs and use process improvement techniques to deliver efficiencies
  • Provide process re-engineering subject matter expertise to process engineering teams
  • Conduct detail process analysis including bottleneck analysis, time trap analysis, process cycle efficiency, lead times and statistical process control
  • Document processes including mapping (current and future state), physical layouts and time standards
  • Extract and document processes critical business requirements and develop, input to and update initiatives business case where applicable
  • Develop detailed project/initiative plan/roadmap; co-ordinate stakeholders approval and sign-off; drive delivery against scope, timelines and budget; report deviations to management and update implementation plans as needed
  • Input into detailed functional and technical specifications for required systems changes to optimize process efficiency through system integrations/interactions working in liaison with Business Enterprise Architecture and Projects Management Office

    Standardizing Operations Business Processes

  • Liaise with business owner/representatives to understand and document processes to ensure consistency across the authority
  • Undertake research on best practice as part of benchmarking
  • Identify and document instances where existing processes may be streamlined or improved to achieve process standardization
  • Analyze key processes and any existing gaps between what is documented and on-the ground reality.
  • Communicate to management on root cause issues causing a conflict with the intended process execution and recommended solutions
  • Incorporate process metrics on all process engineering initiatives and communicate to process stakeholders appropriately
  • Monitor and train internal users on newly implemented business processes to heighten awareness of process

    Operationalizing Organization’s Business Process Management (BPM) Framework

  • Provide input on improvements to the Process Engineering Methodology and Corporate BPM/R Framework
  • Support adoption and execution of the defined Business Process Re-engineering/Change framework within the authority
  • Support facilitation of Business Process
  • Management Change activities to drive framework adoption
  • Provide regular progress reports to management

    Support Organization BPM Capacity Development

  • Support delivery of continuous organizational process re-engineering/change strategy across business units
  • Coach; mentor and guide cross functional process engineering teams on techniques and approach in the investigation of process requirements, problems; opportunities and project management/execution.
  • Support development of organizational awareness on process engineering and analysis and be a role model for a process excellence and continuous improvement.
  • Support provision of training BPM/R framework, tools and methodology and standards to relevant staff where applicable

    Stakeholder and Quality Management

  • Proactively engage with stakeholders to address needs and issues
  • Ensure high level of customer service across all interactions and deliverables
  • Manage stakeholder relationships and
    expectations
  • Facilitate stakeholders meetings and workshops
  • Ensure quality standards are maintained in all process engineering Initiatives
  • Liaise with appropriate structures with regards to current standards and guidelines
  • Participate in post-implementation quality audits
  • Participate in planning and scheduling of business process audits
  • Assist with conducting of business process audits including opening and closing meetings, process audit follow-up, recommendation of corrective actions and preparation of business process audit report

    Administrative

  • Hands-on monitoring of team members’ and working alongside others
  • Manage delegation and completion of tasks to ensure timeous delivery
  • Guide, motivates and encourage team members
  • Manage HR requirements (discipline, recognition, admin etc.)
  • Mentoring, training and skills development of pool of resources
  • Any additional duties as assigned

    Academic and Professional qualifications
  • University Degree – Upper 2nd Class or equivalent from a recognized university
  • Lean and/or Six Sigma certification or other recognized Business Process Re-
  • Engineering/Improvement Methodologies
  • Project Management Certification and experience
  • A Master’s Degree in a relevant field and/or additional certification in Business
  • Analysis is an added advantage

    Relevant work experience required
  • Minimum 5 years working experience of which 2 years should be in Project or Quality management role.
  • Working Knowledge of Business Process approach/improvement methodologies and techniques (Lean; Six Sigma; TOC etc. identify innovation and continuous improvement ideas,)
  • Good working knowledge of process documentation tools – (Visio; BPMN or other recognized process mapping tools)
  • Practical experience in relevant MS Office Applications (Word, Excel, PowerPoint, Project,)
  • Experience in leading people in diverse roles
  • A good understanding of technology.
  • Knowledge/Certification in ISO 9001:2015 an added advantage

    Skills required
  • Good business analytical skills
  • Good business awareness
  • Organizational and planning skills
  • Trouble shooting skills
  • Developed written and verbal communication and presentation skills
  • Highly innovative and creative
  • Strong logical and strategic thinker
  • Lateral Thinker and Team Player
  • Proactive and Solutions Oriented
  • Quality Orientation
  • Good Leadership and Interpersonal skills
  • Effective Process improvement technical skills

    How to Apply
  • All applications from interested and qualified candidates must be submitted online
  • ONLY shortlisted candidates will be contacted.
  • All applications should be submitted online by 20th June, 2019.
  • KRA is an equal opportunity employer committed to gender and disability mainstreaming.
  • Persons with Disability are encouraged to apply.
  • KRA does not charge any application, processing, interviewing or any other fee in connection with our recruitment process.
  • For more information and job application details, see; KRA Assistant Manager – Process Engineering Jobs in Kenya

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