KPMG Nigeria Regional Manager, Quick Service & Up-Country Locations Jobs

KPMG Nigeria Regional Manager, Quick Service & Up-Country Locations Jobs


Detailed Job Description

  • To monitor, manage, and develop the aftersales services of Quick service and Upcountry locations

  • To exploit all possible opportunities for growth of aftersales service within the regions

  • Managing public relations with (Fleet customers) Government and Corporate organizations for aftersales service.

  • Contribute to achieving Division’s set goals and targets

  • Achieving planned gross margin for Business

  • Minimize operating costs

  • Develops & Establish short- and long-term goals with the General Manager/Executive Director, then map out plans and strategies to achieve them

  • Coordination and control of the regional branches and Quick service locations

  • Raise performance standard

  • Formulate plans and objectives with the General Manager/Executive Director heads that will empower locations to achieve set targets.

  • Develop and communicate appropriate aftersales policies and strategies to achieve customer traffic to the workshops.

  • Aftersales culture in Quick service and upcountry locations.

  • Increase effectiveness, Fix it right first time, and customer satisfaction of Aftersales locations.

  • Effectively manage performance review process

  • Improve leadership and technical skills in the region

  • Build a disciplined workforce

  • Inculcate ownership approach to business of all staff of the region

  • Stimulate staff to top performance

  • Build a winning team and service culture in Quick service and upcountry locations

  • Monitor staff’s training and development needs and plans effectively.

  • Improve image of brands

  • Deliver against service level agreements for business

  • Identify/develop new market opportunities/segments for the Aftersales & Spare parts

  • Regularly scan competitive environment to ensure that our prices and service
    remain competitive

  • Any other Duties that may be assigned from time to time

    Required Qualification and Experience

  • Five (5) years hands on experience
    Membership of relevant accredited professional body.

  • Possession of a relevant post graduate degree is essential

  • Proficiency in Microsoft word, Excel. PowerPoint

  • Analytical and problem-solving skills

  • Result oriented/leadership skills

  • Strong Negotiation skills

  • Industry / product knowledge and proactiveness

  • Ability to work under pressure

  • Ability to take calculated business risk/decision

  • Excellent driving skills

  • Report presentation skills

  • Persistence/ organization skills

    How to Apply

  • For more information and job application details, see; KPMG Nigeria Regional Manager, Quick Service & Up-Country Locations Jobs


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