KPMG Nigeria General Manager, Service & Spare Parts Jobs

KPMG Nigeria General Manager, Service & Spare Parts Jobs

Detailed Job Description

Provides leadership and direction to the Dealership team:

Personally demonstrates and encourages the Service team to exhibit values and Customer centric behaviours in their daily activities and in all interactions with customers

Role model who sets high standards of behaviour and ethics for all staff at the service centres

Builds and develops a stable team that works together to drive and deliver performance

Promotes a culture of learning and development, leading by example by constantly seeking to improve own skills and performance

Ensures that legal, environmental and health and safety requirements are adhered to by all, while ensuring the safety and security of people, vehicles and property

Works with Executive Director to set the strategic direction for the business in line with the company’s overall strategic objectives

Creates, communicates and implements company’s service strategy, policy and business planning for short, medium and long term

Builds influential relationships with manufacturers, professional bodies and statutory representatives

Ensures service facilities are managed to support the brands represented and to meet the needs of the business and legal/statutory compliance requirements (e.g. managing and monitoring various facilities, managing maintenance and security of existing equipment & buildings, Health & Safety)

Works with Executive Director to develop Marketing/PR strategies for the Service division and becomes involved in its implementation

Works with Executive Director to develop financial targets and budgets for the different service locations, and works with brand or branch managers to translate them into targets for their teams

Develops stretching yet achievable budget profit plans which reflect company and manufacturer benchmarks

Monitors financial progress and takes action to meet targets agreed in the business plan/budget

Ensures operational efficiency of all brands and service locations by monitoring cash flow, stocks, assets and liabilities to deliver overall profit targets

Examines accounts, operating controls and composite figures to initiate improvement as required

Controls costs and expenditure within budgets, reviewing all debtor situations (customer and warranty) on a weekly/monthly basis

Increases profitability by continually reviewing the financial structure and making adaptations (e.g. labour and warranty rates, service discounts, parts and labour pricing)

Monitors and sanctions all Service expenditure personally or via delegated structures

Works with the Executive Director to continually innovate and revamp systems and processes to stay ahead of competition and continually delight customers.

Fosters positive OEM/Company relationships and meets agreed standards and objectives

Sets, agrees and achieves division’s profit margins as defined within a company budget

Sets, agrees and achieves individual brand/branch Key Performance Indicators with each Manager

Reviews administrative systems, processes and personnel needs

to ensure the company is operating within consumer/business law and requirements

Ensures that effective processes, policies, systems and measurements are in place

Constantly monitors and applies best management and operational practice principles from the wider automotive industry

Ensures adequate measures are taken for the physical security of company assets. i.e. premises, equipment, vehicle and parts stocks

Ensures the company’s database is operated effectively and meets the current Data Protection legislation

Works with and actively encourages colleagues to seek out and deliver continuous improvements to the service provided to customers

Manages and develops own team by recruiting, coaching, developing and implementing performance management across the business

Works with managers and staff to monitor training needs and ensure that training and development plans are in place and adequately approved (where necessary by the Executive Director) in addition access to learning resources

Works with managers to plan staffing levels and ensure that staff across the company are effectively recruited, managed, developed and rewarded

Promotes team working and effective communication across the Service locations (e.g. by organising regular team meetings, sharing information)

Develops and implements a logical succession plan for the whole service business

Required Qualifications and Experience

Bachelor's degree in Business Administration or a related area.

An advanced degree, such as a Master of Business Administration (MBA)

Technical Experience in Automotive Industry

Experience in management of profit and loss within a business or business unit.

Prior leadership experience (in the automotive sector is a plus)

Strong customer service focus

Experience in automotive KPI reporting

Financial Planning skills

Strategic Thinking/Planning skills

People Management

Strong Interpersonal/Communication skills

Negotiation skills

How to Apply

For more information and job application details, see; KPMG Nigeria General Manager, Service & Spare Parts Jobs


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