KPMG Manager - Customer Experience Jobs in Nigeria

KPMG Manager - Customer Experience Jobs in Nigeria


Overview

We are recruiting Managers to join our fast-growing Customer Experience team focused on:

  • Customer Strategy

  • Customer Experience Design

  • Design-led Innovation

  • Customer Insights & Analytics

  • Sales & Marketing Transformation.

    The Role

    Your key Responsibilities

  • Support clients on their customer experience and digital transformation journeys

  • Help clients define and deliver transformational experiences for their customers and employees that drive innovation

  • Support client workshops using collaborative methods such as design thinking and agile methodology

  • Present insights and recommendations enabled by strategic thinking, technical

  • knowledge and strong communication skills

  • Lead work stream and analysis on engagements and take responsibility for small teams when required

  • Contribute to thought leadership and knowledge management.

    The Person

  • 8+ years prior consulting experience or significant experience in one or more of the following industries: financial services, FMCG and telecoms

  • Experience across digital strategy and delivery, customer strategy, customer experience design, journey design, innovation and product/proposition design

  • An understanding of design thinking methodologies and its application to UX/CX

  • Experience or qualifications in Agile / Scrum would be a plus

  • Demonstrated ability to apply structured thinking and analysis techniques to complex and ambiguous problems

  • Strong attention to detail

  • Excellent written
    and verbal communication skills

  • Ability to work collaboratively in a team environment

  • Very good proficiency in MS Office suite is essential

  • Has a 2.1 or a first class from any reputable university.

    How to Apply

  • Interested and qualified candidates should send their CV to: babatunde.ayoku@ng.kpmg.com using the Job Title as the subject of the email

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