Kontak Recruitment Agency Telesales Supervisor/Team Leader Jobs in South Africa

Kontak Recruitment Agency Telesales Supervisor/Team Leader Jobs in South Africa

  • To effectively coach, supervise and coordinate the daily sales activities of the sales team in order to achieve and exceed set sales targets for the campus

    Educational Requirements:

  • Grade 12

  • Relevant qualification with Sales and Marketing advantageous.

  • Min 3 years working experience in similar role is required.

  • MS office proficient.

    Duties and responsibilities:

  • Monitor and motivate direct reports in order to reach agreed sales targets

  • Deliver excellent customer service

  • Carry out accurate and efficient sales related administration

  • Display and apply extensive product knowledge

  • Display accurate and efficient use of ICAS, Bitrix and DAS systems

  • Sales revenue vs Target

  • Monitor and report on daily sales activities

  • Allocate individual revenue targets to consultants and monitor performance against targets

  • Pursue, assist and monitor sales by consultants for new and previous customers

  • Monitor account adjustments for course deferrals, transfers and cancellations

  • Monitor achievement of targeted figures against breakeven numbers

  • Implement new sales initiatives including show days, corporate presentations, and clinically targeted customer bases, based on product relevance

  • Deliver excellent customer service

  • Implement questionnaire for CSS in conjunction with consultants to monitor the level of customer satisfaction with sales processes.

  • Keep record of results of questionnaires collected.

  • Develop complaint/query log in conjunction with consultants and monitor the resolution and response to these queries.

  • Keep record of complaints/queries logged.

  • Resolve student enrolment queries promptly, accurately and efficiently.

  • Call customers to ensure sales process is handled effectively.

  • Check that follow up information has been
    sent out.

  • Ensure that follow up has been done.

  • Sales administration and reporting.

  • Monitor and allocate daily sales leads to agents.

  • Daily review of leads activity for all sales consultants.

  • Ensure all sales application forms are correctly completed.

  • Record daily new intake student numbers.

  • Report on number of calls made and queries taken.

  • Implement tracking system to ensure completed applications are registered timeously.

  • Ensure regular communication to students that have pending registrations.

  • Update daily sales dashboards for management information.

  • Send sales reports to distance sales managers within the agreed deadlines.

  • Analyse all sales reports.

  • Management of sales consultants.

  • Provide leadership and direction to direct reports.

  • Manage performance of sales consultants to ensure performance objectives are met.

  • Performance management of staff and implementing disciplinary actions in line with HR policies and procedures.

  • Identify and manage training needs of sales consultants.

  • Product knowledge and system usage.

    How to Apply

  • For more information and job application details, see; Kontak Recruitment Agency Telesales Supervisor/Team Leader Jobs in South Africa

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