Kontak Recruitment Agency Customer Success Manager Jobs in South Africa

Kontak Recruitment Agency Customer Success Manager Jobs in South Africa

  • As the Customer Success Manager you will provide remote customer success management services in English and/or German to a Swiss FinTech company who provides a cloud platform that digitizes communications and order/claim processes for insurance and real estate management companies.

    Minimum Requirements:

  • Bachelors degree

  • Minimum of 4 years relevant experience

  • Strong customer orientation skills

  • Robust customer interaction skills

  • Maintaining a positive, empathic and professional attitude towards customers at all times.

  • Able to conceptualize solutions.

  • Ability to troubleshoot and work under pressure.

  • Positive, encouraging and enthusiastic.

  • Team orientated.

  • Proficient in Microsoft Office.

  • Fluent in English and German.

    Duties and Responsibilities:

  • Customer support and onboarding on cloud-based platform.

  • Explain and convince customer why registration makes sense.

  • Support customers throughout the user journey.

  • Address customer queries.

  • Answering support tickets from customers and ensuring satisfaction.

  • Regression testing on cloud platform.

  • Report on customer experience.

  • Excellent note-taking on customer interactions, transactions, comments and complaints.

  • Providing feedback on efficiency of customer service process.

  • Training service providers for smooth integration into the network.

  • Internal communication with all stakeholders, in particular with the Sales and Project Management Teams.

  • Support the billing process through the clients ERP.

  • Acting as deputy to the Operations Manager in case of absence.

  • Helping to conceptualise, build and lead support in SA.

    How to Apply

  • For more information and job application details, see; Kontak Recruitment Agency Customer Success Manager Jobs in South Africa

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