Kontak Recruitment Agency Customer Success Manager Jobs in South Africa

As the Customer Success Manager you will provide remote customer success management services in English and/or German to a Swiss FinTech company who provides a cloud platform that digitizes communications and order/claim processes for insurance and real estate management companies.

Minimum Requirements:

Bachelors degree

Minimum of 4 years relevant experience

Strong customer orientation skills

Robust customer interaction skills

Maintaining a positive, empathic and professional attitude towards customers at all times.

Able to conceptualize solutions.

Ability to troubleshoot and work under pressure.

Positive, encouraging and enthusiastic.

Team orientated.

Proficient in Microsoft Office.

Fluent in English and German.

Duties and Responsibilities:

Customer support and onboarding on cloud-based platform.

Explain and convince customer why registration makes sense.

Support customers throughout the user journey.

Address customer queries.

Answering support tickets from customers and ensuring satisfaction.

Regression testing on cloud platform.

Report on customer experience.

Excellent note-taking on customer interactions, transactions, comments and complaints.

Providing feedback on efficiency of customer service process.

Training service providers for smooth integration into the network.

Internal communication with all stakeholders, in particular with the Sales and Project Management Teams.

Support the billing process through the clients ERP.

Acting as deputy to the Operations Manager in case of absence.

Helping to conceptualise, build and lead support in SA.

How to Apply

For more information and job application details, see; Kontak Recruitment Agency Customer Success Manager Jobs in South Africa

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