Konga Nigeria Graduate Customer Service Executive Jobs

Job Profile

We are searching for talented and smart individuals with a passion for the Ecommerce space to function in the capacity of customer service representative in our Customer Experience Team.

The ideal candidates must have good communication skill -Verbal and Written, effective listening and persuasive skills, and should be stress tolerant to ensure high return on investment (ROI.).

Professional Skills & Qualifications Required

Fresh graduate from any discipline

Excellent written and communication skills

Must have good command of English language with great accent

Good use of Microsoft office suites

Relevant training and certifications in call Centre or Customer service operations will be an added advantage.

Knowledge of customer service principles and practices

Good telemarketing skills

Data entry and numeracy skills

Attention to details and accuracy

Problem analysis and problem solving skills

Creative thinking skills

Organizational skills

Knowledge of any foreign language will be an added advantage.

The ideal candidate will be responsible for the following:

Answer customer calls and inquiries promptly and respond to emails

Handle all customer inquiries through social media handle

Research required information using available resources

Manage and resolve customer complaints

Provide customers with product and service information on request

Identification and escalation of priority issues to necessary channels

Collecting and analyzing feedback from customers

Why work with Konga?

A unique opportunity to work in a fast paced, structured and technologically driven environment

The

opportunity to become part of a highly professional and dynamic team growing the ecommerce space in Nigeria

An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders for our fast growing businesses.

How to Apply

Interested and qualified candidates should apply by forwarding their current portrait size picture and updated CV only to:

careers@konga.com using “Customer Service Executive” as the subject of the mail on or before the closing date.

Note: All CV should be in word doc and/or pdf formats.

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