KOKO Networks Telesales Representative Jobs in Kenya

KOKO Networks Telesales Representative Jobs in Kenya



KOKO Networks is a venture-backed technology company operating in East Africa and India. We build and deploy cloud-connected "KOKOpoints" inside local retail outlets, which serve as consumer access points for goods and services delivered in partnership with major suppliers.

Our first consumer solution is liquid ethanol cooking fuel, which delivers significant cost savings and quality of life improvements in the multi-billion dollar urban cooking market.

In Kenya, this solution is delivered in partnership with Vivo Energy, the company which owns and operates Shell-branded fuels distribution infrastructure across Africa.


As Telesales Representative, you will drive KOKO’s business growth by selling KOKO Cookers and leading other sales activities from our KOKO Call Centre. You will reach out to leads to understand their cooking needs, pitch them on KOKO's superior solution, and close sales.


Responsibilities


  • Qualify leads from cold calling, social media, and other sources
  • Manage, track, and follow up on leads
    Conduct phone-based sales presentations to identify customer problems with existing cooking hardware and explain KOKO's solution
  • Understand KOKO products and provide detailed explanations about hardware and service offerings to customers
  • Set daily sales plans to enable achievement of monthly sales targets
  • Create and update activity reports
  • Maintain customer records across KOKO's software platforms
  • Communicate
    openly and honestly with KOKO customers
  • Build, manage, and maintain strong, positive customer relationships
  • Escalate customer queries and issues to management, as appropriate


    Requirements


  • 2+ years of work experience, preferably in customer sales roles
  • Strong phone contact handling and active listening skills
  • Passion for selling consumer products that improve lives
  • High degree of self-motivation
  • Empathetic customer orientation and ability to adapt and respond to challenging situations
  • Excellent written and oral communication skills
  • Proficiency with Gmail and Google Suite (Docs, Sheets, Slides)
  • Familiarity with customer management systems (CRM, ZenDesk, QueueMetrics) preferred
  • Ability to multi-task, prioritize, and manage time effectively.
  • Results orientation and comfort in a performance-driven work environment


    How to Apply


    Interested and qualified candidates should apply online by 13th August, 2019


    For more information and job application details, see; KOKO Networks Telesales Representative Jobs in Kenya


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