Koko Networks Senior User Experience Manager Jobs in Kenya

Koko Networks Senior User Experience Manager Jobs in Kenya

Your Role

  • You will build and lead a small but high-performing team of UX designers who work across multiple product squads.

  • You will guide their work, set strategy for the team, and work alongside product managers, engineers, and delivery managers to ship high quality product and user experiences.

  • The Senior UX Manager role at KOKO combines the skills of a very experienced designer and design manager.

  • You will be responsible for the morale and design output of your team, coaching and leading them while also ‘jumping in’ on design work.

  • This is a high-leverage role for us.

  • You will be our first UX leader and our most senior designer.

  • You will report directly to our Chief Product Officer and be a member of the Product leadership team. We’re building an amazing UX team here at KOKO and you can help us right from the start.

  • This role requires significant time spent close to our customers, partners and colleagues in Nairobi. We will consider candidates based here, willing to relocate here, or able to travel here ~30% of their time.

    What You Will Do

  • You will lead, grow, and mentor a small but highly capable team of talented UX designers

  • You build relationships with colleagues and executives across the organisation and effectively communicate process, design goals and approach for building experiences that are cohesive and well-informed

  • You will define a UX vision, along with a plan for evolutionary, iterative updates, that move us towards that larger vision over time

  • You’ll improve how we design and build product; work with product teams to produce elegant, practical, and coherent designs for users and customers; be an advocate for user-centred design

  • You will also work directly on the design of products and solutions, focusing especially on higher-level strategic design work and the most complex design and usability challenges

  • You will conduct and lead user research and collaborate with other teams to understand pain points and opportunities from our users’ perspective

  • You’ll become an expert in our product domain, understanding the competitive landscape, where the market is going, and how those things relate to our product vision and strategy

  • You will introduce and promote leading techniques for user research, ideation, prototyping, and user testing

  • We use a suite of tools including Balsamiq, AdobeXD, and Zeplin to name just a few. We’re also quick to adopt better tools and processes, so
    you’ll be more than welcome to help shape our tool suite.

    What You Will Bring to KOKO

  • We are looking for a hands-on leader with a strong blend of business and technical savvy as well as strategic thinking and tactical execution, who is passionate about shaping markets in Kenya and beyond.

  • 8+ years of product design & UX experience - ideally some in industrial/logistics settings and/or with a focus on complex flows and use cases across customer journeys

  • At least 3 years building and leading a highly effective design organisation that has demonstrated excellence in product design

  • Strong information design experience with a solid foundation in UX design heuristicsYou are a strong leader, very confident and competent at leading individuals and teams.

  • You have excellent communication skills in any mediumYou have a growth mindset; a willingness to own problems.

  • You are comfortable with ambiguity, have a passion for building product, a desire to make things better, and a sense of optimism

  • You’re able to easily switch between thinking creatively and analytically for best results

  • Ideally you have experience in a test-driven environment (A/B testing) and the ability to employ qualitative and quantitative data to generate insights that help inform design direction

    What we offer

  • We believe that our people are critical for our ambitious growth plans in Kenya and beyond.

  • We want to build an organisation where people thrive, feel included, grow professionally, and enjoy having high impact through their work.

  • Competitive salary plus a quarterly cash bonus

  • Annual compensation reviews - we reward great work

  • Discounted health insurance with no-cost financing for you and your dependents (in Kenya)

  • 21 days of annual leave plus public holidays plus examination leave

  • Ongoing investment in you and your skills, incl. full access to over 5,000 online courses
    The right equipment for the job - a choice of MacBook, Windows, or Linux laptop

    How to Apply

    For more information and job application details, see; Koko Networks Senior User Experience Manager Jobs in Kenya

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