KOKO Networks Head of Agent Networks Jobs in Kenya

KOKO Networks Head of Agent Networks Jobs in Kenya

Your Role

  • As Head of Agent Networks, you will build and manage our retail network of KOKO Agents (currently 600+ retail outlets across Nairobi).

  • You will be responsible for selection, onboarding, performance management, and retention of our Agents and ensuring that this channel delivers results for both cooker and fuel sales. .

    What You Will Do

    • Manage KOKO’s Agent Network to deliver sales targets and ensure consistent customer experience

    • Improve Agent engagement strategy and standard operating procedures

    • Refine and execute our Agent recruitment and onboarding strategy to rapidly build a high quality network of retail locations

    • Recruit, train and onboard new Agents in Nairobi and beyond

    • Carry out Agent communication programme to ensure an excellent Agent onboarding experience and ongoing Agent retention

    • Plan, coordinate, and carry out activities to drive cooker sales performance via the Agent Network retail channel

    • Identify barriers to achievement of sales targets, drive data analysis, generate solutions, and implement process improvements

    • Plan for rollout of future networks across Kenya beyond Nairobi

    • Collaborate with leadership from Finance, Legal, Software Product, and Business
    Intelligence to ensure effective internal controls and proper visibility of key agent data

    • Gather market intelligence and channel feedback across the KOKO organisation, as appropriate

    What You Will Bring To KOKO

    • 10+ years of experience in mass market retail or FMCG/consumer durables sales

    • 8+ years of managerial experience with a demonstrated track record of success

    • University degree in a related field

    • Experience designing and implementing sales strategies across urban areas

    • Experience building processes and organisations for scale

    • Ability to work in a self-led manner, in an environment with significant time pressure

    How to Apply

  • For more information and job application details, see; KOKO Networks Head of Agent Networks Jobs in Kenya

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