KOKO Networks Agent Relationship Representative Jobs in Kenya

KOKO Networks Agent Relationship Representative Jobs in Kenya

KOKO Networks is a venture-backed technology company operating in East Africa and India. We build and deploy cloud-connected "KOKOpoints" inside local retail outlets, which serve as consumer access points for goods and services delivered in partnership with major suppliers.

Our first consumer solution is liquid ethanol cooking fuel, which delivers significant cost savings and quality of life improvements in the multi-billion dollar urban cooking market.

In Kenya, this solution is delivered in partnership with Vivo Energy, the company which owns and operates Shell-branded fuels distribution infrastructure across Africa.

As Customer Support Representative, you will play a front-line role in resolving customer issues and ensuring customer satisfaction. You will work as a member of our Customer Support in our KOKO Call Centre to answer questions about KOKO, address complaints, and drive customer retention.


Responsibilities