Koko Network Operations Technician Jobs in Kenya

Koko Network Operations Technician Jobs in Kenya

About KOKO Networks

  • KOKO Networks is a venture-backed technology company currently operating in Kenya and India. Our mission is to imagine and deliver technology that transforms life in the world’s fastest growing cities. We build and deploy cloud-connected "KOKO Points" inside local retail outlets, which provide mass market consumer goods in partnership with major suppliers.

  • Our first solution is liquid ethanol cooking fuel, which offers significant cost savings and quality of life improvements in the multi-billion dollar urban cooking market. In Kenya, this solution is delivered in partnership with Vivo Energy, the operator of Shell-branded fuel infrastructure across Africa. KOKO offers a fast-paced and highly collaborative work environment with significant opportunities for professional growth. We are looking for people who share our passion for technology and our vision for global impact.

    Your Role

  • As Network Operations Technician, you will be responsible for installation, calibration, commissioning and maintenance of network hardware that includes KOKO Points, Smart Tanker and Smart Depot units across Kisumu neighborhoods with a goal of minimizing equipment breakdown through effective implementation of laid out predictive and productive maintenance systems. This role is critical in delivering KOKO’s promise of network quality and uptime to customers.


  • Carry out shop outlets technical inspections, installations and test protocols, calibration and commissioning of KOKO Points

  • Ensure all deployed network hardware conform to respective quality and regulatory requirements and adherence to all installation, calibration and maintenance schedules against set metrics

  • Troubleshoot system and hardware errors and resolve technical problems using a structured approach with a view to resolving incidents in a timely
    manner and prevent recurrence

  • Document and own activities by completing forms, reports, logs, and records using provided tools. Ensure good work management of provided work orders, instructions and schedules to meet daily targets and maintain high quality outputs

  • Continuously identify needs for improvement by conveying it to line manager and/or engineering team to maintain high quality work standards

  • Maintain assigned tools and equipment in good operating condition by following operating instructions, troubleshooting malfunctions, maintaining supply levels and performing regular maintenance

  • Maintain customer satisfaction through professional conduct and engagements

  • Ensure that the function operates in accordance with any Health, Safety and Environmental policies and procedures


  • 1+ year of experience in field operations or a similar technical capacity.

  • Diploma/Bsc degree in Engineering or other technical field.

  • Ability to test, troubleshoot, service, and repair electronic equipment.

  • Working knowledge of plumbing repairs, maintenance processes, methods and installation techniques.

  • Excellent analytical, problem-solving skills and attention to detail.

  • Excellent written, verbal and presentation skills.

  • A team player able to work effectively with others and independently with minimal supervision.

    How to Apply

  • For more information and job application details, see; Koko Network Operations Technician Jobs in Kenya

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