KingMakers SOC Engineer Jobs in South Africa
KingMakers SOC Engineer Jobs in South Africa
What You Will Be Doing: Ensure maximum possible service availability and performance through pro-active monitoring, alerting and diagnostic activities
Provide support services for Engineering and other technical teams.
Fault handling and escalation (identifying and responding to faults in our production gaming systems and networks)
Manage and resolve assigned incident tickets
Support Problem Management and root cause analysis
Become an SME on the systems and services you support
Support disaster recovery activities
Support the Engineering team during release and maintenance procedures
What You Need for This Role:
Experience of using Microsoft Server OS and Linux, service restarts and basic administration
Experience with Microsoft Azure and Microsoft Related technologies including monitoring, or similar (Amazon Web Services). Experience of using monitoring software such as Kibana, Site24x7, PagerDuty, Status page and Azure App Insights. Knowledge of technologies such as Redis, RabbitMQ, Windows Clusters and Databases
Experience of basic knowledge of SQL and how Databases operate. Experience of employment in a Support role or IT Network Support role. Knowledge and clear understanding of basic IT networking
Knowledge of ITIL is a plus and experience in incident management is required
Good English both written and verbal
Passion to learn new technologies
Experience of working in a Support Team environment. Be able to work under pressure
How you do it – Expectations for Fulfilling Your Role:
As a general rule at KingMakers we want people to be:
Customer Focus: We keep the customer at the center of everything we do
Passion & Dedication: We are passionate about what we do, employing only smart, honest, dedicated, and results oriented team players
Openness, Honesty & Directness: We embrace a culture of candor and work together
towards the right solution whilst being open, honest, and willing to give and receive feedback, judgment-free. We play the ball, not the person
Innovation & Big Thinking: We think like owners. If we see a problem, we find a solution. We are pragmatic and always strive to do more with less
Speed & Focus: We plan, we strategize, but mostly, we DO. Without doing there is no progress, we can always change direction but only if we start moving. Fast beats slow
Low Ego: The best solutions are achieved when we leave our egos at the door. We always seek opportunities to learn in every situation. No job too small
Fun: On balance, we believe in having fun whilst working. We maintain perspective as best as we can, and together, we celebrate our successes
Beyond our great company benefits and competitive salaries, we recognize that to grow sustainably and thrive positively we need to engage the right talent because our people are a merit to our success. We have an inclusive culture where everyone can thrive and where everybody has a seat at the table.
How to Apply
For more information and job application details, see; KingMakers SOC Engineer Jobs in South Africa
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