Kimisitu Sacco Society Customer Care Assistant Jobs in Kenya

Kimisitu Sacco Society Customer Care Assistant Jobs in Kenya

Purpose of the Job

To ensure proper management of Sacco’s front office, walk in clients, giving support to Members and the office team to ensure smooth flow of operations and excellent working environment.

Providing internal and external
customer service at all times.

Duties and Responsibilities

Respond to general enquiries from the public and members and attending to walk in clients

Advice on loan eligibility

CRM Ticketing and escalation on emails.

Web chat on customer inquiries

Receiving and verification of new members’ application form;

Registration of new members & communication on onboarding process

Activation of dormant members and members with zero balance.

Handle membership withdrawal process.

Perform any other duties as may be assigned from time to time

Qualifications

Minimum KCSE Mean Grade of C

A diploma in Public Relations/Business Management/Marketing/Cooperative Management

University Degree will be added advantage

Professional training in customer care is a must

Skills and Desired

Attention to detail, good interpersonal & problem-solving skills.

Strong commitment and passion to customer service.

Must be able to work in a fast-paced environment.

Excellent oral and written communication

skills

Experience

Must have minimum three years’ practical experience in customer care in a financial institution.

Hands on experience in using CRM and ERP Software

How to Apply

Interested candidates meeting the above requirements should apply online by filling in the data form from the link, www.kimisitusacco.or.ke/CustomerCareAssistantdataform/

The data form must be filled in full.

Incomplete forms will be disqualified.

In addition, the applicants must
send Application letter with a detailed CV to jobs@kimisitusacco.or.ke by Wednesday 10th October 2019.

Clearly state the subject of the email as Customer Care Assistant.

Only shortlisted candidates will be contacted.

For more information and job application details, see; Kimisitu Sacco Society Customer Care Assistant Jobs in Kenya

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