Kimisitu Sacco Society Customer Care Assistant Jobs in Kenya

Kimisitu Sacco Society Customer Care Assistant Jobs in Kenya

Purpose of the Job

To ensure proper management of Sacco’s front office, walk in clients, giving support to Members and the office team to ensure smooth flow of operations and excellent working environment.

Providing internal and external
customer service at all times.

Duties and Responsibilities

  • Respond to general enquiries from the public and members and attending to walk in clients
  • Advice on loan eligibility
  • CRM Ticketing and escalation on emails.
  • Web chat on customer inquiries
  • Receiving and verification of new members’ application form;
  • Registration of new members & communication on onboarding process
  • Activation of dormant members and members with zero balance.
  • Handle membership withdrawal process.
  • Perform any other duties as may be assigned from time to time

    Qualifications
  • Minimum KCSE Mean Grade of C
  • A diploma in Public Relations/Business Management/Marketing/Cooperative Management
  • University Degree will be added advantage
  • Professional training in customer care is a must

    Skills and Desired
  • Attention to detail, good interpersonal & problem-solving skills.
  • Strong commitment and passion to customer service.
  • Must be able to work in a fast-paced environment.
  • Excellent oral and written communication
    skills

    Experience
  • Must have minimum three years’ practical experience in customer care in a financial institution.
  • Hands on experience in using CRM and ERP Software

    How to Apply
  • Interested candidates meeting the above requirements should apply online by filling in the data form from the link, www.kimisitusacco.or.ke/CustomerCareAssistantdataform/
  • The data form must be filled in full.
  • Incomplete forms will be disqualified.
  • In addition, the applicants must
    send Application letter with a detailed CV to jobs@kimisitusacco.or.ke by Wednesday 10th October 2019.
  • Clearly state the subject of the email as Customer Care Assistant.
  • Only shortlisted candidates will be contacted.
  • For more information and job application details, see; Kimisitu Sacco Society Customer Care Assistant Jobs in Kenya

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