Kilimall Kilishop Manager Jobs in Kenya

Key Responsibilities

Recruit and onboard KiliShop agents.

Expand pickup station network.

Ensure partner compliance and engagement.

Monitor order delivery performance.

Manage aftersales and customer collections.

Validate commissions and partner payments.

Improve operational efficiency and customer satisfaction.

Lead regional operations teams.

Track team performance and KPIs.

Prepare reports and resolve escalations.

Qualifications

Bachelor’s degree in Business, Logistics, Supply Chain, Operations, or related field.

Minimum 2 years’ experience in logistics, e‑commerce, or last‑mile operations.

Minimum 2 years’ leadership/management experience.

Experience in business development and operations management.

Experience with pickup stations, agent networks, or courier operations (advantage).

SOP development and process improvement skills.

Performance and KPI management experience.

Strong Excel, reporting, and data analysis skills.

How to Apply

Apply by sending an email with your CV and a convincing cover letter to recruitment@kilimall.com clearly stating the subject heading “KILISHOP MANAGER”

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