Kilimall - After Sales Agent - Jobs in Kenya

Kilimall - After Sales Agent - Jobs in Kenya


Vacancy:
  • After Sales Agent

    Location:
  • Nairobi

    Who are we?

    Kilimall is Kenya’s largest online shopping mall.

    It was launched in July 2014 with the mission of becoming No.1 E-commerce platform in Africa, and has sites strategically distributed in the three countries namely: Kenya, Uganda and Nigeria.

    Kilimall serves a retail-customer base that continues to grow exponentially, offering products that span various categories designed to ensure optimum levels of convenience and customer satisfaction with the retail process; order delivery-tracking, dedicated customer service support and many other premium services.

    We invite you to be part of our team by submitting your application to the following role bases in Nairobi.

    Responsibilities:

  • Dealing with after sales customer complaints in a timely manner
  • Prepare and distribute customer activity reports
  • Ensure efficient and accurate logging of all after sales inquiries
  • Take ownership of customers after sales complaints and follow problems through to resolution efficiently
  • Constantly investigate and report after sales issues and options that will assist in service improvements.
  • Advice the customers on the product items purchased descriptions and after sales product policy application
  • Any other duty assigned from time to time.

    Required Skills and Competencies:
  • Bachelor degree in Business Administration or an equivalent
  • 1 year relevant work experience.
  • Be a strong team player with excellent interpersonal skills
  • Be able to work well and meet strict deadlines with minimum supervision
  • Have a good working knowledge of MS Office applications with strong report writing skills
  • Have excellent communication skills, both oral and written

    How to Apply
  • Interested and qualified candidates should apply online by 30th April 2019
  • Apply by sending an email with your CV and a convincing cover letter to recruitment@kilimall.com
  • Due to the high volume of applications received only shortlisted candidates will be contacted.
  • For more information and job application details, see; Kilimall - After Sales Agent - Jobs in Kenya

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