Kika Lodge Receptionist - Front Office - Jobs in Kenya
Kika Lodge Receptionist - Front Office - Jobs in Kenya
Kika Lodge in Gilgil is an exclusive wilderness resort in the heart of Kenya's Rift Valley with spectacular views of the hills and Instagram-ready sunsets that give way to silent nights.
We are looking for an individual to be placed at the Front Office Desk as a receptionist.
Minimum Requirements
Experience working in a lodge in a remote area.
Experience working in a major national park.
Diploma in Hotel Management/Front Office Operations.
Good Communication skills.
Proficiency in Excel and Word.
Presentable, well-spoken individual.
Pleasant and outgoing personality.
Mature & Customer focused.
Excellent grooming skills and must be well versed in professional and personal etiquette.
Fluent speech skills.
Job Specification
To be the initial point of contact between the hotel and clients
To handle correspondence between clients and hotels both through email and phone call management.
To consistently work on delivering excellent client service and endeavour to work towards customer satisfaction by taking note of, processing and implementing customer requests.
To create awareness concerning hotel services and marketing of hotels cutting edge facilities.
To be accountable for point-of-entry payments made by clients on arrival and ensure that proper bookkeeping is done on the same.
To liaise with housekeeping to ensure accurate records of guests leaving and entering the facility.
Responsibilities
Check in the arriving guest and check out the departing guests in a friendly and caring manner
Upon check-in, register guest and assign rooms.
To be aware of room availability, room occupancy and take reservations where necessary,
Accommodate special requests whenever possible.
Use selling techniques to sell rooms and to promote other services of the hotel and knows the selling status, rates, and benefits of all packages plans.
Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral.
Processes reservations from the sales office, other hotel departments, and travel agents.
Receive payment from guests and verify the guest’s method of payment and follow established credit-checking procedures or refer cash handling payment to cashiers.
To promote Resort facilities, Food and Beverage Outlets, Conference and banqueting, business centre,
maximizing internal sales.
Attending to calls, both internal and external as per the set brand standards.
Upon the departure of guests, process the guest check out procedures.
Handle all front office cashiers’ transactions such as posting charges to guests and exchanging foreign currency according to the procedures.
At the end of the shift, balance their cash float.
Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and takes appropriate actions or refer the matters to the relevant persons to handle.
Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests.
Ensure that the housekeeping is furnished with detailed information and requests on the expected arrivals of the day including specific services required of them e.g. Twin/Extra beds and VIPs expected
Keep themselves informed of product and service knowledge as well as the hotel daily and meeting activities.
To promote a helpful, caring and professional image to guests and staff at all times.
Perform other tasks assigned within the scope of your duty.
Possess a working knowledge of the room reservation procedures.
Keep alert for guests leaving the hotel, especially for comments which could be useful in evaluating the performance of the hotel both favourable and unfavourable.
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
To greet and welcome all guests warmly and sincerely in a friendly manner and address them by name at all times whenever possible.
How to Apply
Interested candidates send your applications to info@fsicapital.co.ke by 17th July 2019
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