KETRACO Receptionist Jobs in Kenya

KETRACO Receptionist Jobs in Kenya

Job purpose

This Job is for providing excellent customer service at the Company’s entry point.

Key Responsibilities

Manning and guarding of all receptions at the Head Office;

Maintaining a record of all activities at other receptions within the Head Office;

Receiving walk-in visitors;

Checking them in via the Visitors Management System;

Directing visitors to the relevant offices;

Drafting quarterly customer service reports;

Conducting in-house customer service training and reporting on the same;

Ensuring all receptions are presentable and well stocked with updated IEC materials;

Managing the main switchboard;

Receiving and escalating complaints to the Customer Care Officer;

Receiving and registering feedback via the suggestion box and feedback forms and escalating the same to the Customer Care Officer for action;

Undertaking the translation of service charter into special formats;

Distributing the Company’s IEC material and updating the log sheet;

Executing customer Service week and decorations for receptions for Christmas season;

Updating the Corporate database;

Providing necessary information for Customer Service Survey;

Undertaking the customer care program.

Qualifications & Skills required

Diploma in Communications, Journalism, Public Relations, Marketing, OR related field from a recognized institution;

Relevant professional qualifications/ certification;

A minimum of four (4) years relevant work experience.

How to Apply

For more information and job application details, see; KETRACO Receptionist Jobs in Kenya

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