KETRACO Receptionist Jobs in Kenya

KETRACO Receptionist Jobs in Kenya

Job purpose

This Job is for providing excellent customer service at the Company’s entry point.

Key Responsibilities

  • Manning and guarding of all receptions at the Head Office;

  • Maintaining a record of all activities at other receptions within the Head Office;

  • Receiving walk-in visitors;

  • Checking them in via the Visitors Management System;

  • Directing visitors to the relevant offices;

  • Drafting quarterly customer service reports;

  • Conducting in-house customer service training and reporting on the same;

  • Ensuring all receptions are presentable and well stocked with updated IEC materials;

  • Managing the main switchboard;

  • Receiving and escalating complaints to the Customer Care Officer;

  • Receiving and registering feedback via the suggestion box and feedback forms and escalating the same to the Customer Care Officer for action;

  • Undertaking the translation of service charter into special formats;

  • Distributing the Company’s IEC material and updating the log sheet;

  • Executing customer Service week and decorations for receptions for Christmas season;

  • Updating the Corporate database;

  • Providing necessary information for Customer Service Survey;

  • Undertaking the customer care program.

    Qualifications & Skills required

  • Diploma in Communications, Journalism, Public Relations, Marketing, OR related field from a recognized institution;

  • Relevant professional qualifications/ certification;

  • A minimum of four (4) years relevant work experience.

    How to Apply

    For more information and job application details, see; KETRACO Receptionist Jobs in Kenya

    Find jobs in Kenya. Jobs - Kenya jobs. Search our career portal & find the latest Kenyan job positions, career opportunities & jobs in Kenya.

    Jobs in Kenya - banking jobs, IT jobs, accounting jobs, NGO jobs, business administration, ICT, UN jobs, procurement jobs, education jobs, hospital jobs, human resources jobs, engineering, teaching jobs, and other careers in Kenya.

    Find your dream job from 1000s of vacancies in Kenya posted and updated daily - click here!

  • Click here to post comments

    Join in and write your own page! It's easy to do. How? Simply click here to return to Africa Jobs.