Kesh Roastery & Cafe Restaurant Operations Jobs in Kenya

Kesh Roastery & Cafe Restaurant Operations Jobs in Kenya

Job Description

  • Welcome and thank you for your interest in working with us. We are a prestigious Coffee Roastery & Cafe (Restaurant) operating in the Kilimani area of Nairobi and are looking for a competent and qualified Branch Supervisor who has worked in lounges, restaurants, cafes and/club scene to join our management workforce on a full-time basis.

  • We are looking for a long-term vibrant individual who is motivated and looking to learn about Restaurant Operations. To manage the Restaurant as a successful independent profit center, ensuring that all functions are successfully executed in a courteous and professional manner, ensuring maximum guest and employee satisfaction consistent with our SOP’s through planning, organizing, directing, training, and controlling the Food and Beverage operation and administration.


  • To ensure that the outlet is managed efficiently according to the established business, budget, and marketing plan as set by the CEO.

  • To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives.

  • To ensure that the outlet cashiering procedures are strictly adhered to and that the Point of Sale system is updated and operated correctly.

  • To ensure that restaurant premises, Furniture Fixtures, and Equipment (FF&E), silverware, glassware, porcelain, etc. is clean and in good working order.

  • To ensure reservation requests are carried out accurately.

  • To conduct daily pre-shift briefings with employees on daily specials, VIP guests, events, and entertainment as well as expected budget figures.

  • To handle guest inquiries in a courteous and efficient manner and report guest complaints or problems to the Director of Operations if no immediate solution can be found and assure follow up with guests.

  • To strictly adhere to the established operating expenses and ensure that all costs are controlled.

  • To handle voiding, correcting, changing of restaurant checks in accordance with the prescribed procedures, and account for all checks used during each shift.

  • To ensure that prices and portions are offered in accordance with food and beverage profit objectives.

  • To increase the sales/profits by assisting in the implementation of a sales & marketing plan using strategies such as in-house and up-selling activities, promotions, events, etc.

  • To be
    visible on the floor during the time of operations.

  • To work pro-actively to minimize complaints from guests.

  • To stay abreast of applicable liquor laws, restaurant limitations, and any other legal requirements.

  • Maximize employee productivity and morale within the outlet and consistently maintain discipline within the restaurant’s guidelines and local regulations.

  • Schedule employees in line with varying business levels to maximize productivity and minimize payroll costs.

  • To assist in the selection and recruitment of suitable employees for the outlet.

  • Have a full working knowledge and ability to supervise, train, correct, and demonstrate all duties and tasks, in the assigned place of work, according to the set standards.

  • Train employees ensuring that they have the necessary skills to perform their duties with the maximum levels of productivity and efficiency.

  • Conduct annual performance evaluations for junior employees.

  • To understand and strictly adhere to the Rules & Regulations established in regard to the restaurant’s policy on Fire, Hygiene, and Health & Safety.

  • To ensure that all potential and real hazards and maintenance issues are reported and rectified immediately.

  • To have a complete understanding of the restaurant’s Employee Handbook and adhere to the regulations contained within.

  • Performs any other duties as assigned to him/her by management.


  • High School Graduate or equivalent.

  • Hotel Management Diploma/Degree an asset

  • 2-3 years’ experience in a lounge, restaurant, cafe, and/club scene in a similar position.

  • Fluency in local language

  • Fluency in English

  • Knowledge of MS Office, Gmail

    How to Apply:

  • Please email your CV to

  • on or before 11th October clearly indicating the following;

  • What is your current job status?

  • How many years of experience do you have in the Restaurant Supervisor/Manager Role?

  • What is your current gross salary?

  • What is your expected gross salary?

  • What is your required notice period at your current workplace?

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