Kenyatta University Hospital - Switchboard Operators Jobs in Kenya

Kenyatta University Hospital - Switchboard Operators Jobs in Kenya

Kenyatta University Teaching, Referral & Research Hospital (KUTRRH) is seeking to recruit highly transformative and dynamic self-driven individuals with a high degree of integrity, result oriented, demonstrable professionalism, competence and impeccable capability to fill the following positions within its staff establishment:

Kenyatta University Hospital - Switchboard Operators Jobs in Kenya



Kenyatta University Teaching, Research and Referral Hospital (KUTRRH)

Department: Hospital Administration
Section/Unit: Public Relations and Customer Services
Job Title: Switchboard Operator
Reports to: Senior Administrator

1. Purpose of the Job

Reporting to the Customer Relations Officer, the Telephone Operator job exists to provide telephone operations services by operating the telephone switchboard at the KUTRRH.

2. Main Duties and Responsibilities of the Job:

  • Ensure cleanliness, tidiness and orderliness in the telephone switchboard of the hospital.
  • Receive all external telephone calls to the hospital and redirect them to the
    appropriate recipients in the hospital.
  • Ensure all telephone consoles are manned properly in the hospital.
  • Ensure proper use of telephone to minimize cost of telephone bill in the hospital.
  • Ensure customers are well attended to promptly and courteously by phone in the hospital.
  • Liaise with Engineers/Technicians on maintenance of telephone exchange equipment in the hospital.
  • Liaise with accounts section on payment of telephone bills and purchase of calling cards in the hospital.
  • Interrupt busy lines if an emergency warrants in the hospital.
  • Keep records of calls placed and received, and of the related toll charges, everyday in the hospital.
  • Update hospital telephone directory information for easier and convenient contacts in the hospital.
  • Listen to customer requests, to answer questions and provide telephone information in the hospital.

    3. Qualifications Knowledge and Skills:

    Minimum level of academic qualifications required to perform effectively
    in the role:

    Diploma in Telecommunication, Business Administration or its equivalent from a
    recognized Institution.

    Professional qualification required to effectively perform in the role:


    Minimum level of knowledge required for the job:
    a) Ability to operate the switchboard
    b) Good knowledge of hospital products
    c) Fluent in spoken English and Kiswahili
    d) Knowledge of professional standards
    e) Computer Literate
    f) Customer Service skills

    Soft skills required for the job:
    a) Good communication skills
    b) Ability to multitask
    c) Organizational skills
    d) Listening skills
    e) Analytical skills
    f) Courteous
    g) Ability to work under pressure

    4. Relevant Work Experience Required:

    Minimum number of years of experience the jobholder is required to have to be appointed to the position:

    At least three years working experience as a Telephone Operator in a busy organization.

    The deadline for the receipt of all applications is Monday 5th August 2019

    If your background and competencies match the specifications of any of these posts, please send your;

    1. Application Letter,
    2. Curriculum Vitae and
    3. Filled Application Form

    ONLY via email to

    Or hard copies can be addressed to:

    The Chief Executive Officer
    Kenyatta University Teaching, Referral & Research Hospital
    P.O Box 7674 – 00100 GPO
    Nairobi Kenya

    For more information and job applications details, see; Kenyatta University Hospital - Switchboard Operators Jobs in Kenya/a>

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